LAMP modernizes with Digium Switchvox Cloud Services
The days of an office receptionist relying on a paper contact list and an old-school analog phone are long gone. In fact, running a business this way has actually been proven to damage a company’s health and stunt its growth!
Unfortunately, there are still many small businesses out there suffering from the use of outdated operations. Language Access Multicultural People (LAMP) was one of those companies suffering, particularly from outdated communication methods. Then they found a way to not only upgrade their business communications system but also save money by replacing their legacy phone system with Digium Switchvox Cloud Services.
LAMP had a tedious and time-consuming way of doing business and communicating with its customers. The process was very unproductive, and it resulted in a significant amount of time (and therefore money) being wasted.
Unable to grow at the rate of demand because their outdated telephones were limiting them in both time and efficiency, LAMP approached Phonewire, a business communications provider and Digium Switchvox partner in nearby Fairview Heights, Illinois.
“We had reached a point of high volume where we didn’t have enough interpreters to cover the assignments we had coming in,” says Beatriz Nunez Hernandez, LAMP Community Outreach and Marketing Coordinator.
Hernandez says, “We didn’t have a budget for a new system and it took us a while to get out of our traditional phone contract; but after Matt and I discussed with our director all the tools and features we would gain from Switchvox, we were all in agreement this was the direction we needed to go.” Among the many benefits of Switchvox, they discussed the system’scapabilities for integrating a menu that assigned specific phone numbers to each of their clients; how they could set up language codes that directed calls to a call queue for any of the many languages we offer; and how the Switchvox hosted phone system could provide video and conferencing capabilities.”