We make business phones work.
We make it easier for customers to contact your organization, and for you to connect to them.
★★★★★
Over 1,500 Happy Clients & Counting
Mediocrity is accepted, and excellence is no longer expected.
As a business or school administrator, you face critical communication demands daily. You need reliable phones that work when you need them. You need a system that can adapt to your unique requirements. And when you have questions or need support, you need real people who respond quickly. Our competitors never seem to deliver.
Issue #1. Poor reliability and system outages.
Downtime or a lag in your communication tools can halt operations. Consider spotty internet in rural areas, overloaded cloud servers, or outdated hardware. Add tech glitches and missed deadlines are inevitable.
In 2024, a Midwest auto parts maker lost $2 million when ransomware locked their comms network, halting orders for a week.
A Northeast retailer suffered at least 20% downtime last year due to poor internal communication systems.
Issue #2. Too many apps, important messages get lost.
Businesses face communication challenges due to the proliferation of platforms like email, Slack, Teams, Zoom, and WhatsApp. Employees waste time switching between tools, and important messages get lost.
Issue #3. Humans want to talk with other humans, not AI.
Businesses betting on full AI replacement often underestimate consumers’ value for human intervention when things go wrong, and the fallout can harm their bottom line and brand trust.
In 2024, a major telecom's AI repeatedly misrouted billing complaints, causing a 15% spike in cancellations that quarter.
You deserve better!
You’re the expert at running your organization. You shouldn’t have to become a telecom expert too. That’s why we’ve built our business model to make your life easier:
Comprehensive professional installation & setup – No DIY. We crawl under desks, so you don’t have to.
Exclusive connectivity backup solution – Your desk phone keeps working, even when the Internet fails.
U.S.-based customer support – Answering within 3 rings or less. No troubleshooting problems yourself.
Thousands of satisfied customers have discovered what you’re looking for: a reliable phone system that just works, supported by people who care.
Services
Explore our wide portfolio of affordable, trusted business communication solutions. Our team is standing by to understand your unique needs and show you how we can help your organization thrive.
Business Phones
With years of telecom experience, we’ve honed our skills to exceed your expectations. Our team provides a reliable phone system solution for businesses of all sizes and complexities.
Emergency & Elevator Phone Service
Carriers are phasing out copper lines and raising prices, making this the perfect time to switch your fire alarm panels, elevator emergency phone lines, and more.
Text Messaging Services
Your business phone number can now send and receive text messages with clients, without changing your current monthly phone service provider.
Software Integrations
Link existing business apps, CRM software, and integrations with caller ID to boost productivity and client satisfaction. Identify callers and tailor service levels for each unique client.
The Benefits
Voice communication in business can boost sales and referrals by leveraging its personal, immediate, and persuasive qualities, as people buy from those they feel comfortable with.
BENEFIT #1
Building Trust and Overcoming Objections
Your voice conveys authenticity and confidence that text can’t replicate. Customers hear your enthusiasm, sincerity, or expertise, making them more likely to trust your product or service.
BENEFIT #2
Improved Clarity and Understanding
Vocally explaining or instructing reduces the risk of miscommunication often seen in written formats. It conveys complex ideas and nuances, ensuring alignment and minimizing costly errors.
BENEFIT #3
Faster Problem Resolution
Voice communication enables real-time clarification and immediate back-and-forth, eliminating delays in email threads. This speed accelerates decision-making and rarely-found customer support.
Our Process
Large or small businesses, we’ve got this!
And you’ll have one, accountable, personal point of contact all along the way.
Schedule a consultation.
Schedule a consultation.
We do the work.
We figure out all the details and coordinate all of the requirements.
Enjoy the benefits.
You have a new solution and we support it.
Testimonials
I am extremely satisfied with his cooperation
and dedication supporting our personnel when needed, guiding them to succeed while implementing new systems.”
★★★★★
Eduardo J. Vera
Executive Director
Language Access Multicultural People
Catholic Charities Foundation of St. Louis
Industry-Leading Advantages
| With Us | With Them |
|---|---|
 Dedicated contact person. |  No dedicated contact person. |
| U.S. support team. Calls answered in 3 rings. | Outsourced support. Long wait and hold times. |
| Small business-friendly pricing. | Unexpected fees and hidden charges. |
| Dedicated project manager. | Do-it-yourself installation and setup. |
| Easy to manage. | Different web portals & complicated logins. |
| Easy to expand and upgrade. | Time-consuming and costly upgrades. |
| Integration and support of paging and intercom speakers. | No support of paging or intercom speakers. |
| Support for older Category 3 phone wiring. No need to rewire! | Needs new Category 6 Ethernet wiring for every phone. |
| Optional failover so desk phones continue working even when the Internet doesn’t. | Failover to cell phones only. Desk phones stop working. |
FAQ
How long have you been in business?
We started PhoneWire, Inc. in August of 1998 to help businesses have the latest business communications technology at the best pricing with the best customer service possible.
Should I work with a big business or a small company?
Many people feel that purchasing from a large company is a safe bet, but that’s not always the best bet. In fact, smaller companies (like ours) generally give much better customer support. We compete well against the big guys, but our support is much better and more personalized.
Do you offer installation and setup at my address?
Yes, our local technicians are very likely available to install and setup your new solution. Use our address lookup tool and see for yourself!
Will my phone number be compatible?
Yes, most likely. There’s no need to change the business number you have now. We have helped thousands of clients upgrade their phones but still keep the same phone numbers they already have!
Does this solution integrate with other business software applications, like Webforms or ZenDesk?
Yes, we integrate with several CRM, dispatch, and Helpdesk applications like ZenDesk, for example. Give us a call to discuss your requirements.
Can I upgrade my plan after signing up?
Yes, you can upgrade at any time after signing up. We grow with your business and it’s very easy to upgrade whenever you need.