As businesses navigate the ever-evolving landscape of communication technology, Avaya’s recent announcement has sent ripples through the industry. Specifically, by June 30, 2025, Avaya will discontinue support for contact centers with fewer than 200 seats, while simultaneously scaling back operations in Europe and the Middle East. Consequently, this shift toward large enterprises (G1500) leaves small and medium-sized businesses (SMBs) and Avaya resellers searching for reliable alternatives. For those currently relying on Avaya, IP Office, or legacy business phones, now is the ideal moment to consider a phone system migration or, alternatively, a phone system upgrade to future-proof your communications.
Enter Yeastar, a global leader in unified communications (UC) and contact center solutions, which offers a robust alternative to Avaya IP Office. With a proven track record of seamless Avaya-to-Yeastar migrations, Phonewire delivers cutting-edge features, flexible pricing, and unmatched compatibility. As a result, Phonewire stands out as an ideal choice for both SMBs and enterprises. In this comprehensive guide, we’ll explore why Yeastar from Phonewire is the go-to solution for businesses facing Avaya’s strategic pivot, how it supports a smooth phone system migration, and, most importantly, why upgrading your business phones with Phonewire ensures long-term success.
Why Avaya’s Shift Signals the Need for a Phone System Upgrade
Avaya’s decision to focus on large enterprises and discontinue support for smaller contact centers reflects a broader trend in the communications industry. Specifically, as legacy systems like Avaya IP Office face reduced investment, SMBs increasingly risk being left with outdated business phones that lack modern features, scalability, and reliable support. Consequently, this situation creates a critical need for a phone system upgrade that aligns with today’s demands for flexibility, seamless integration, and cost-efficiency.
For Avaya resellers, the challenge is even more pronounced. In particular, with Avaya cutting ties with smaller customers, resellers must quickly pivot to a provider that prioritizes SMBs while still offering enterprise-grade capabilities. Fortunately, a phone system migration to a platform like Yeastar not only addresses these challenges but also opens new revenue streams through flexible pricing and recurring income models. Moreover, Yeastar’s robust solutions enable resellers to meet diverse customer needs effectively, ensuring long-term success in a shifting market.
The Case for Yeastar: A Superior Alternative to Avaya IP Office
Yeastar stands out as a leading choice for businesses and resellers seeking a reliable, feature-rich, and future-proof phone system upgrade. Specifically, the Yeastar Software Edition (PSE) combines advanced unified communications (UC) and contact center functionalities with seamless compatibility, making it a natural fit for those transitioning from Avaya IP Office. Here’s why Yeastar is the ideal solution for your phone system migration:
1. Outperforming Features Compared to Avaya IP Office
Yeastar offers a comprehensive suite of features that rival and often surpass those of Avaya IP Office and even Avaya Aura. These include:
- Unified Communications (UC): Seamlessly integrate voice, video, messaging, and collaboration tools to streamline business operations.
- Contact Center Capabilities: Deliver omnichannel support with advanced call routing, analytics, and customer interaction tracking.
- Third-Party Integrations: Connect with CRMs, helpdesk software, and other business tools to enhance productivity.
- Customizations: Tailor the system to meet specific business needs, from small startups to large enterprises.
Whether you’re a small business looking to modernize your business phones or an enterprise seeking scalable solutions, Yeastar’s feature set ensures you stay ahead of the curve.
2. Exceptional Compatibility with Avaya and TDM Devices
One of the biggest hurdles in a phone system migration is hardware compatibility. Yeastar addresses this by offering excellent support for existing Avaya and TDM devices, minimizing hardware waste and reducing migration costs. This compatibility ensures a smooth transition, allowing businesses to retain their investment in legacy business phones while upgrading to a modern platform.
3. Proven Success in Avaya-to-Yeastar Migrations
Yeastar has a well-documented history of successful phone system migrations from Avaya IP Office across various industries, including finance, government, healthcare, and more. These case studies highlight Yeastar’s ability to meet diverse business needs, from small-scale deployments to large, complex projects. By choosing PhoneWIre, you’re partnering with a provider that has the expertise to execute a seamless phone system upgrade.
4. Tailored Support for Large-Scale Projects
For businesses with unique requirements or large-scale deployments, Yeastar offers tailored customization and dedicated support. Our team works closely with end-users to design solutions that align with specific workflows, ensuring a successful phone system migration and long-term satisfaction.
5. Flexible Pricing and Recurring Revenue Opportunities
Yeastar’s pricing models are designed with small businesses in mind, offering competitive pricing and opportunities for new features, increasing value during ownership. Unlike Avaya’s enterprise-focused approach, Yeastar caters to SMBs, providing cost-effective solutions that don’t compromise on quality. This flexibility makes Yeastar an attractive option for businesses navigating a phone system upgrade and desiring a more future-proof solution.
6. Simplified Remote and Centralized Management
Managing a business phone system shouldn’t be a hassle. Yeastar’s intuitive tools enable easy remote and centralized management, with features like PBX resource monitoring, task management, and real-time analytics. These capabilities empower businesses to maintain optimal performance and troubleshoot issues quickly, reducing downtime and enhancing user experience.
7. Partner-First Support and Services
Yeastar’s partner-first philosophy ensures certified resellers like PhoneWire receive top-tier support, including training, technical assistance, and marketing resources. With a global network of over 650,000 customers in 120+ countries, Yeastar is a trusted brand committed to long-term partnerships.
8. Robust R&D for Continuous Innovation
With over 150 R&D engineers dedicated to UC and contact center solutions, Yeastar invests heavily in innovation. This commitment ensures that your phone system upgrade with Yeastar remains future-proof, with regular updates and new features to keep pace with industry trends.
Why SMBs Should Act Now: The Risks of Staying with Avaya IP Office
For small and medium-sized businesses (SMBs) currently using Avaya IP Office, the discontinuation of support for smaller contact centers serves as a critical wake-up call. Specifically, continuing to rely on an unsupported platform introduces several significant risks:
- Firstly, lack of updates and security patches: Without ongoing support, Avaya IP Office users may encounter vulnerabilities that seriously compromise system security.
- Secondly, limited scalability: Legacy business phones often struggle to accommodate business growth or seamlessly integrate with modern tools, hindering expansion.
- Thirdly, increased maintenance costs: Aging systems frequently require costly repairs and inefficient workarounds to maintain basic functionality.
- Additionaly, missed opportunities for innovation: By sticking with an outdated phone system, businesses inevitably miss out on advanced unified communications (UC) and contact center features that significantly enhance efficiency and customer satisfaction.
Fortunately, a phone system migration to Yeastar with the team from Phonewire effectively mitigates these risks, providing a modern, scalable, and secure platform that aligns perfectly with your business goals.
How to Plan Your Phone System Migration with PhoneWire
Transitioning from Avaya IP Office to Yeastar is a straightforward process when guided by experts. Here’s a step-by-step plan to ensure a successful phone system upgrade:
Step 1: Assess Your Current System
Evaluate your existing Avaya IP Office setup, including hardware, features, and business requirements. Identify pain points, such as outdated business phones or lack of integration, to prioritize in your upgrade.
Step 2: Consult with Yeastar Experts
Contact PhoneWire at +1.800.857.1517 to discuss your needs. Our team can provide insights into compatibility, customization options, and pricing tailored to your business or reseller model.
Step 3: Schedule a Customized Demo
Request a live demo of Yeastar’s Software Edition to experience its UC, contact center, and management features firsthand. This step helps you understand how Yeastar addresses your specific use case.
Step 4: Plan the Migration
Work with PhoneWire’s support team to create a migration roadmap. This includes mapping existing Avaya configurations to Yeastar, ensuring minimal disruption during the transition.
Step 5: Execute the Phone System Upgrade
With PhoneWire’s expertise, deploy the new system, leveraging any compatibility with Avaya and TDM devices to streamline the process. Test all features to confirm they meet your expectations.
Step 6: Train Your Team
Yeastar provides training resources to help your team adapt to the new business phone system. Their intuitive interface ensures a short learning curve.
Step 7: Monitor and Optimize
Use Yeastar’s management tools to monitor system performance and make adjustments as needed. PhoneWire’s ongoing support ensures your phone system upgrade delivers long-term value.
Yeastar’s Global Presence and Commitment to SMBs
With over 650,000 customers in more than 120 countries, Yeastar has established itself as a trusted name in the unified communications (UC) and contact center space. In contrast to Avaya’s shift toward large enterprises, Yeastar remains steadfastly dedicated to small and medium-sized businesses (SMBs), consistently offering solutions that balance affordability, scalability, and innovation. Moreover, their continuous investment in research and development, coupled with a partner-first approach, ensures that Yeastar remains a stable and reliable long-term choice. As a result, businesses and resellers navigating a phone system migration can confidently rely on Yeastar to meet their evolving needs.
Take the Next Step: Upgrade Your Business Phones with PhoneWire
Avaya’s decision to discontinue support for smaller contact centers clearly underscores the urgency of a phone system upgrade. Specifically, for small and medium-sized businesses (SMBs) and resellers relying on Avaya IP Office, Yeastar offers a compelling alternative that seamlessly combines advanced features, robust compatibility, and flexible pricing. Moreover, by choosing Yeastar, you’re not merely replacing your business phones—instead, you’re proactively future-proofing your communications infrastructure for decades to come.
Are you ready to explore Yeastar’s innovative solutions? Then, call +1.800.857.1517 today to discuss your phone system migration options or to request a live demo. Additionally, for more details on our pricing or cloud platform, contact our dedicated team without delay. Above all, don’t wait until Avaya support ends—take action now, upgrade your business phone system with PhoneWire, and stay ahead in the rapidly evolving world of unified communications.
