Help & Support Resources

Customer Support Services and Tools

Aim for Excellence

Phonewire is proud to deliver world-class customer support to ensure you with the best experience throughout the lifespan of your communication product(s).

Our global support team offers in-depth industry and product knowledge to ensure you receive the support and installation services you need, when you need it.

  • System Uptime 99.999% 99.999%
  • Issue Resolved on First Call 87% 87%
  • Percentage of Clients with 25 Employees or Less 78% 78%
  • Net Promoter Score 70% 70%
  • Customer Satisfaction Score 90% 90%