What are Phonewire's support hours?

The Phonewire phone line is available 24/7 at (800) 857-1517. Ticket response times vary by priority: Low within 3 business days, Medium within 1-2 days, High Priority same day.

What does Phonewire support cost?

Remote support is $125/hour with a 1-hour minimum. On-site service is $225/hour. High Priority (same-day) adds $99. Support subscription plans are available to eliminate per-hour costs.

Does Phonewire support phone systems from other companies?

Yes. Phonewire provides technical support for systems they sell as well as many legacy systems sold by competitors.

Phonewire U.S.-based technical support team — real people who answer in 3 rings

Technical Support · U.S.-Based · 24/7 Phone Line

Powerful Phone Systems. Personal Support.

Phonewire delivers world-class U.S.-based customer support throughout the lifespan of your communication system. Real people who know your setup — answered in 3 rings. We support systems we sell as well as many legacy systems sold by our competitors.

Open a Support Ticket Schedule a Screen-Share

U.S.-Based — not offshore Answered in 3 rings 24/7 phone line Same team who installed your system

Three Ways to Get Help

Choose How You Want to Reach Us

🎫

Open a Ticket

Start a new support request for general inquiries, feature changes, user additions, programming modifications, or billing questions. We respond in priority order.

Open a Ticket →

📞

Phone Call

(800) 857-1517

Available 24 hours a day, 7 days a week

The fastest way to reach us for urgent issues. Call our toll-free support line any time — a real Phonewire team member answers, not an automated system.

Call Now

🖥️

Schedule a Screen-Share

Sometimes it’s easier to show than to say. Schedule a remote support session where you share your screen directly with an expert Phonewire technician who can see exactly what’s happening.

Schedule Session →

Coverage

What Phonewire Support Covers

Our support team has comprehensive industry and product knowledge across business phone systems, VoIP infrastructure, and UC platforms — for systems we sell and many legacy systems sold by other providers.

VoIP phone system configuration and troubleshooting

Adding and removing users and extensions

Call routing and auto-attendant changes

Voicemail setup, greetings, and access

Mobile app and UC client setup

CRM and software integration issues

Network connectivity and call quality issues

Feature programming and function key changes

Legacy system support (competitor hardware)

Intercom and paging system support

Emergency phone line issues

General billing and account questions

Transparent Pricing

Support Pricing — No Surprises

$125 per hour · 1 hour minimum

Remote Support

Phone and screen-share support sessions billed at $125/hr. Minimum one hour applies. Charged at time of ticket submission.

$225 per hour

On-Site Technician

When an on-site visit is required, Phonewire will confirm via email before dispatching. Billed at $225/hr for technician time at your location.

$99 additional fee

High Priority (Same Day)

Selecting “High Priority” in your support ticket requests same-day response. An additional $99 fee applies on top of the hourly rate.

Cancellations require at least 24 hours’ notice to qualify for a refund. · Want to eliminate per-hour costs? Learn about Support Subscription Plans →

Support Plans Available

Support Subscriptions Available

A support subscription gives you peace-of-mind coverage for unpredictable moments — at a budget-friendly, predictable monthly price. No per-hour billing, no minimum charges, and priority access to the Phonewire support team. Learn about software licenses, maintenance plans, and prepaid support packages.

View Support Plans →

Get Help Now

Open a Support Ticket

Before submitting: Please review the pricing information above. Remote support is billed at $125/hour (1 hour minimum) with payment collected at time of submission. If on-site service is needed, Phonewire will confirm with you before dispatching a technician at $225/hr. High Priority (same-day) requests carry an additional $99 fee. Support subscription plans are available to eliminate per-hour billing.

Your name

First

Last

Business name

Your e-mail address

Your cell phone number for callback

Your primary business phone number

Have you purchased from PhoneWire.com before?

Need help with?

Priority level?

& number callback

Please enter all details of your issue or request:

Approval & authorization

I authorize Phonewire to charge my card at $125/hr for remote support (1-hour minimum) or $225/hr for on-site service, unless I have an active Support Subscription on file. I understand that cancellations or reschedules require 24 hours’ notice for a full refund.

Common Questions

FAQ: Phonewire Support

What are the support hours and response times? +

The Phonewire support line is available 24 hours a day, 7 days a week at (800) 857-1517. For support tickets, response times depend on the priority level selected: Low priority receives a response within 3 business days, Medium within 1–2 business days, and High Priority (same day) requests are addressed the same day, when possible, with an additional $99 fee.

Do you support phone systems sold by other companies? +

Yes. Phonewire provides technical support for systems we sell as well as many legacy systems sold by our competitors. If you’re not sure whether your system is covered, the fastest way to find out is to call us at (800) 857-1517 or open a ticket with your system make and model.

How does billing work when I open a support ticket? +

Remote support is billed at $125 per hour with a one-hour minimum, collected at the time of ticket submission. If an on-site technician visit is required, Phonewire will contact you by email to confirm before dispatching — on-site service is billed at $225 per hour. High Priority (same-day) tickets carry an additional $99 fee. Cancellations require at least 24 hours’ notice to receive a refund.

What is a support subscription plan? +

A support subscription provides predictable monthly coverage that eliminates per-hour billing for support and maintenance. It’s designed for businesses that want the peace of mind of knowing support is always included — without worrying about per-incident costs. Learn about software licenses, maintenance plans, and prepaid support packages.

What’s the difference between opening a ticket and scheduling a screen-share? +

A support ticket is best for requests that can be handled asynchronously — adding a user, changing call routing, billing questions, or issues that don’t require you to be at your system in real time. A screen-share session is best for hands-on troubleshooting where the technician needs to see exactly what’s happening on your system or computer. Screen-share sessions are scheduled through Calendly and conducted remotely by a Phonewire technician.

Is the same team who installed my system available for support? +

Yes. One of Phonewire’s core differentiators is that the same team who installs your system is the same team who provides ongoing support. When you call or open a ticket, the person helping you already knows your system — no explaining your setup from scratch, no ticket number runaround.

Need Help Right Now?

Call the Phonewire support line any time — 24 hours a day, 7 days a week. A real team member answers within 3 rings. No hold music. No automated menus.

📞 Call (800) 857-1517 Open a Support Ticket