Are you a hotel or motel owner currently using a Mitel phone system? If so, you’ve likely heard the concerning news: many Mitel systems are rapidly approaching their end-of-life (EOL) for support. As a result, now is the critical time to start planning your next move. Fortunately, you don’t need to worry—PhoneWire offers the perfect solution to modernize your business phones while simultaneously keeping costs low and guest satisfaction consistently high.
Our new Hospitality Edition cloud-based phone system is meticulously designed for hotels. For instance, it allows you to reuse your existing analog room phones, eliminate expensive PRI phone lines, and unlock a comprehensive suite of hospitality-focused features, such as automated wake-up calls, instant emergency notifications, and much more. Are you ready to upgrade your failing, costly, legacy telephone system? Let’s dive deeper into why PhoneWire stands out as the best telephone system solution for hotels and motels, particularly in light of Mitel’s recent EOL announcements.
Mitel’s End-of-Life Announcements: What You Need to Know
Mitel, a trusted name in business and hotel telephones, has been steadily phasing out support for several legacy systems. As a result, this shift actively pushes businesses to upgrade to modern, efficient solutions. For instance, Mitel announced that MiCloud Business reached its end of sale in December 2019, and it will be fully end-of-life (EOL) by June 2024. Similarly, MiCloud Flex (Retail and Partner Delivered) hit its end of sale on June 30, 2022, with wholesale versions following suit on December 31, 2023. Perhaps most critically for hotel owners, Mitel’s MiVoice Connect (formerly ShoreTel) is scheduled to lose support by 2029, with development ceasing as early as December 2025. Consequently, this means no further security patches or updates, leaving systems increasingly vulnerable to cyber threats like ransomware. In fact, a 2023 Verizon report highlighted a staggering 180% increase in vulnerability exploitation targeting outdated technology.
For hotels and motels, sticking with an unsupported Mitel system isn’t merely risky—it’s highly impractical. Specifically, guests now expect reliable cordless business phones, seamless communication, and modern features such as automated wake-up calls or instant emergency notifications. Moreover, maintaining an on-premises PRI line for your business landline phone can quickly rack up hefty bills. Fortunately, this is where PhoneWire steps in, offering an innovative cloud-based PBX phone system. This advanced system seamlessly reuses your existing infrastructure while simultaneously delivering cutting-edge hospitality features, ensuring both cost savings and enhanced guest satisfaction.
Why PhoneWire Is the Ideal Solution for Hotels and Motels
PhoneWire’s Cloud PBX Hospitality Edition phone system is designed with hotels and motels in mind. It blends affordability, flexibility, and guest-centric functionality. Unlike competitors who may force you to rewire your property for new VoIP phones — adding thousands to installation costs — PhoneWire lets you leverage your existing wiring. Here’s how our phone system for hotels stands out:
1. Reuse Your Analog Room Phones
One of PhoneWire’s biggest advantages is its ability to repurpose your existing analog room phones. Many Mitel systems, like the SX-200 or SX-2000, were built for hospitality with analog phones in guest rooms. Instead of replacing these handsets, PhoneWire integrates them into a modern cloud-based hospitality-focused phone platform. This saves you the cost of new phones and minimizes disruption during the upgrade. Whether you’re running a boutique motel or a sprawling resort, you can keep your room telephones in place. You will still enjoy cloud benefits.
2. Eliminate Costly PRI Phone Bills
If you’re still tethered to a PRI line for your business landline phone, you’re likely overpaying for calls. PhoneWire’s cloud solution includes free local and long-distance calls, slashing your monthly expenses. By moving to a wireless business phone system, you’ll enjoy predictable pricing. There are no hidden fees, making it a budget-friendly choice. Plus, with Mitel’s MiCloud Connect support ending by 2029, now’s the time to ditch outdated infrastructure and embrace a future-proof phone system.
3. Guest-Centric Features for Hospitality
PhoneWire’s Cloud PBX phone system for hotels and hospitality is packed with features tailored to hotels and motels. This ensures your guests have a top-notch experience:
- Automated Wake-Up Calls: Set up hassle-free wake-up calls through our intuitive platform, a must-have for any hospitality phone system. Guests can schedule calls via their room phone, and staff can manage requests effortlessly.
- Emergency Message Broadcasting: In a crisis, communication is critical. PhoneWire’s system lets you record a message and instantly ring all room handsets to play it. This ensures guests and staff stay informed. It is especially vital for hotels where guest safety is a top priority.
- Cleanroom Notification: Keep your housekeeping team in the loop with real-time notifications about room status, streamlining operations and boosting efficiency.
- PMS Integration: Seamlessly connect your telephone system with your Property Management System (PMS) for check-in/check-out updates, billing, and guest data management. This integration is a game-changer for retail phone systems in hospitality.
- E911 Compliance with Room-Level Accuracy: PhoneWire ensures compliance with Kari’s Law and RAY BAUM’s Act. It provides precise room-level location data for 911 calls. If a guest dials 911 from a room phone, emergency responders get the exact room number. Your front desk is notified instantly—no dedicated DID number required.
- Auto Provisioning for Easy Setup: Forget the headache of manually configuring each room’s phone. With PhoneWire, our installation technicians simply activate all ports. They go to a room, lift the handset, and dial a code to program the extension. This makes setup quick and cost-effective, even for large properties.
These features make PhoneWire one of the best phone systems for hospitality. It offers the reliability and scalability that Mitel users need as they transition away from legacy systems.
4. No Rewiring, No Hassle
Rewiring a hotel for new business phone handsets can be a logistical nightmare and a budget-buster. PhoneWire’s unique approach lets you use your existing Category 6 Ethernet cabling—the same wiring your computers rely on—. It can repurpose old wiring from a previous digital telephone system. This sets PhoneWire apart from competitors who often require costly new cabling. PhoneWire is the ideal choice for hotels looking to upgrade their wireless business telephone systems without breaking the bank.
5. Future-Proof Your Communications
With Mitel’s legacy systems like MiVoice Connect facing EOL, staying on an unsupported platform risks security breaches and operational disruptions. PhoneWire’s cloud-based telephone system for hospitality is built for the future, offering robust security, regular updates, and scalability to grow with your business. Whether you’re a small motel or a large hotel chain, our business phone systems adapt to your needs. This ensures your system remains reliable and compliant.
Why Act Now?
Mitel’s end-of-life (EOL) timelines are unmistakably clear: MiVoice Connect support officially ends in 2029, with critical development ceasing as early as December 2025. Consequently, waiting until the last minute could significantly expose your hotel to cyberattacks or unexpected system failures, particularly since unpatched systems increasingly become prime targets. For instance, a 2023 Verizon report revealed that 14% of data breaches resulted from exploited vulnerabilities in outdated systems—don’t allow your phone system to become a statistic. Furthermore, by upgrading now, you can immediately leverage PhoneWire’s cost-saving features, such as free calls and no rewiring, thereby preventing your PRI bills from accumulating further.
For hotels and motels, delivering an exceptional guest experience is absolutely paramount. However, an outdated phone system can lead to frustrating dropped calls, missed wake-up requests, or delayed emergency responses—all of which can severely damage your reputation. In contrast, PhoneWire’s innovative hotel phone solution ensures that both your room and office phones remain consistently reliable and cutting-edge. As a result, this keeps guests delighted and operations running smoothly, strengthening your brand in the competitive hospitality industry.
Real-World Benefits for Hotel Owners
Imagine this scenario: a guest dials 911 from their room phone in Room 204. With PhoneWire’s advanced E911 feature, emergency responders immediately know the exact room location, and, simultaneously, your front desk receives an instant alert with the room number. Alternatively, picture your housekeeping team receiving real-time cleanroom notifications directly via their cordless or office phone. As a result, this streamlines turnover, significantly speeds up operations, and consistently delights guests with spotless rooms. Indeed, these are the kinds of efficiencies that position PhoneWire as a leading choice in hospitality phone systems.
Moreover, by reusing your existing analog handsets and eliminating costly PRI expenses, you’re saving thousands both upfront and on a monthly basis. For instance, in a 100-room hotel, cutting out an $800 PRI bill and avoiding $20,000 in rewiring costs can dramatically improve your bottom line. Consequently, PhoneWire’s innovative wireless business phone systems are meticulously designed to maximize your return on investment (ROI) while delivering the best telephones for small business experience.
Get Started
Ready to upgrade to a modern hotel phone system? PhoneWire simplifies the transition, making it affordable and tailored to your needs. Our business phone handsets integrate with your existing infrastructure, and our hospitality features—like wake-up calls, PMS integration, and emergency broadcasting—are customized to match your hotel’s existing phone labels.
Contact PhoneWire today at 1-800-857-1517 for a free quote. Let us help you build a hotel business telephone solution that saves money, delights guests, and future-proofs your hotel. Upgrade to PhoneWire and discover why we’re the top-rated phones for hospitality!
