Frequently Asked Questions
What's the warranty?
With a 2-year limited warranty from Panasonic, you can focus on growing your business. If you decide to rent your phones from us, the warranty is extended during the entire rental period. Optionally, the warranty on purchased phones can be extended to 7-years for a very small cost. Ask us to include the option in your proposal.
Can you install it for me?
Yes. We have a thousands of qualified installers available throughout the United States to install it all — headache free. Alternatively, some customers choose to install the system themselves with our “remote programming and initial configuration setup” option instead. It’s entirely your choice — whatever option fits you best.
Why choose a phone system with its own brand phones?
The Panasonic phone system supports any standard SIP phone including Cisco, Polycom, Yealink, softphones, and more. But the Panasonic phones are unique because they fully integrate with the Panasonic system and all its features — making the system easy to use and easier to troubleshoot.
Does Panasonic offer fax capabilities?
Absolutely. First, you have the ability to receive all incoming faxes in your e-mail as a PDF. Second, you have the ability to send e-mails from your desktop PC with a few simple clicks. If you still need to use a physical fax machine, you can dedicate its extension to just sending faxes and let Panasonic direct all of the incoming faxes.
Do these phones work with headsets?
Yes. You can easily connect a wired or wireless headset to any of these phones. Ask us to include the number of headsets you need to your proposal and let us know if you’d prefer wireless or wired.
Can I page through the phones?
Yes. Paging is supported to allow you to announce your one-way voice message to any group or all phones. And, optionally, Panasonic allows you to create a two-way paging group that turns on all microphones and speakers for instant hands-free answer-back to your group announcement.
Can I forward, answer, or transfer calls to a cell phone?
Yes. And when you use the free Mobile Phone App, you’ll have the ability to place the call on music-on-hold, transfer the call to any other user, send the caller to your voicemail (or someone else’s voicemail), or enable immediate call recording.
Can I use this system with provider X?
The Panasonic system integrates with any telephone service provider that offers PSTN (or POTS) analog or PRI (digital) telephone lines or you can choose to have us host the phone system in the cloud and use us as your phone service provider. Contact us if you have any questions.
What about regular maintenance and support?
Phonewire is a certified partner with best-in-class product support team. When you purchase your system, you can optionally purchase a support plan to make sure you keep your new business phone system running smoothly with all the latest features and software upgrades.
Do you offer financing options?
Yes, we do offer financing through our select lenders. Our attractive financing options make Panasonic easy to implement within consideration of your available budget. Our proposal/quote will typically include one financing suggestion, but please do not hesitate to express your interest in other financing options so we can explore which program would be the best for you.