Global Industry Leader
Businesses that demand reliable technology trust Panasonic, a global leader in business communications. With over 30 years and over 100 million phones of experience manufacturing communications products, Panasonic is the chosen solutions provider for some of the world’s most successful companies. Making sure your business communication solution stays up and running is Panasonic’s top priority — in Japan, reputation matters.
When it comes to your company’s communications, you can leave nothing to chance. Each phone and communications server must pass a detailed inspection procedure and rigorous testing to ensure high functional stability during production. Panasonic’s manufacturing facilities are accredited by the highest quality management systems certifications: ISO 9001:2000 and ISO 14001:2004, TL 9000 and OHSAS 18001.
Panasonic’s communication solutions are created and designed to support the small business marketplace, the latest platform offering small businesses the ability to start small and grow from an initial support for 4 analog phone lines, 20 desk phones, and 8 cordless with the ability to expand over 200 phone extensions and virtually unlimited number of lines. And with the flexibility to start as a traditional “install in the closet” phone server solution then upgrade later to a “hosted in the cloud” Internet service solution without the need for replacement hardware, Panasonic is an ideal solution for small businesses that desire ownership of a solution with excellent ROI and convenient expansion options later.
Choice of Digital or IP Phones
With Panasonic, you can select digital or IP phones — whichever best fits your needs and wiring installation situation. As features are used the same on either, training is easy and consistent.
Room to Grow
Protect your investment with a system that grows as your business grows. Begin as small as 6 lines and 6 phones, easily expandable up to 210 lines and 160 desk phones and 128 cordless.
Manage multiple calls easily with buttons and lights for each line — know who is calling, who is on a call, and who is on hold — at every Panasonic desk or wall-mounted phone in the system.
Receive more calls than you can answer? With built-in call queuing, Panasonic can answer and ask the caller to wait to be answered or offer options to direct their own call to an extension or voicemail.
Meet Me Conference
Host multi-party conference calls, anytime you need it. Determine if the call will be a webinar style with only one speaker or an open group discussion, then e-mail out the invites!
Communicate by text from your PC and get instant answers from colleagues without ever asking your callers to hold or using intercom.
Best for Cordless
Multi-zone DECT wireless handset connectivity allows you to receive calls wherever you are on the premises. Also, switch easily between desk phones and portable devices during conversations.
Mobile Phone Integration
There’s no need to have multiple contact numbers for people who also use a cell phone. Integrate cell phones with your Panasonic communications system and use them like office extensions.
With its built-in web browser programming interface, you or our technicians can easily, and often remotely, make any programming changes whenever needed.
Call Recording & Storage
Call recording is built-in and you can choose to push a button during a call to start recording when needed, or have certain calls automatically recorded.
Managers are able to silently listen in on active calls to monitor employee performance or jump-in to help someone new in training.
Click to Call Management
Panasonic’s Communication Assistant software seamlessly integrates with Microsoft® Outlook® allowing users to easily dial contact phone numbers, receive incoming call pop-up alerts, drag-and-drop conference call management.
There’s even more to Panasonic
Connect with us to find out if Panasonic is right for your business.
You’re one step away from seeing why this is considered the most reliable on-premises Unified Communications phone system solution for small and medium size business. All we need is a little information to get started, and we’ll contact you shortly.
What Our Customers Are Saying
Don’t just take it from us, let our customers do the talking!
“When a patient accidentally calls the Belleville office instead of the Mt. Vernon location, instead of asking them to hang up and dial another number (hoping we don’t lose that new client), we can now just transfer them to the other office without their ever knowing the difference.”Mary Barr
“Switchvox was built for a company just like ours who wants all the features and functionality of an Asterisk-driven system, but one that is preconfigured and packaged at a bundled price that is significantly more affordable than any of the big box brands.”Mark Ratliff
“As a manager, I never had any way with the old system to know who was calling who, nor was I able to track any trends like what days we seemed to get the most phone traffic and what kind of calls they were. Having these features help us make better staffing decisions and analyze our advertising effectiveness.”Mike Truran
Frequently Asked Questions
What's the warranty?
With a 2-year limited warranty from Panasonic, you can focus on growing your business. If you decide to rent your phones from us, the warranty is extended during the entire rental period. Optionally, the warranty on purchased phones can be extended to 7-years for a very small cost. Ask us to include the option in your proposal.
Can you install it for me?
Yes. We have a thousands of qualified installers available throughout the United States to install it all — headache free. Alternatively, some customers choose to install the system themselves with our “remote programming and initial configuration setup” option instead. It’s entirely your choice — whatever option fits you best.
Why choose a phone system with its own brand phones?
The Panasonic phone system supports any standard SIP phone including Cisco, Polycom, Yealink, softphones, and more. But the Panasonic phones are unique because they fully integrate with the Panasonic system and all its features — making the system easy to use and easier to troubleshoot.
Does Panasonic offer fax capabilities?
Absolutely. First, you have the ability to receive all incoming faxes in your e-mail as a PDF. Second, you have the ability to send e-mails from your desktop PC with a few simple clicks. If you still need to use a physical fax machine, you can dedicate its extension to just sending faxes and let Panasonic direct all of the incoming faxes.
Do these phones work with headsets?
Yes. You can easily connect a wired or wireless headset to any of these phones. Ask us to include the number of headsets you need to your proposal and let us know if you’d prefer wireless or wired.
Can I page through the phones?
Yes. Paging is supported to allow you to announce your one-way voice message to any group or all phones. And, optionally, Panasonic allows you to create a two-way paging group that turns on all microphones and speakers for instant hands-free answer-back to your group announcement.
If I receive a call transferred to my cell, what can I do with it during the call?
Yes. When a call is transferred from Panasonic to your home phone or cell phone (instead of using the iOS or Android app, for some reason), you have “hidden” options that emulate features you would normally have when using a desk phone. Those include the ability to place the call on music-on-hold, transfer the call to any other user, send the caller to your voicemail (or someone else’s voicemail), or enable immediate call recording.
Can I use this system with provider X?
The Panasonic system integrates with any telephone service provider that offers PSTN (or POTS) analog or PRI (digital) telephone lines or you can choose to have us host the phone system in the cloud and use us as your phone service provider. Contact us if you have any questions.
What about regular maintenance and support?
Phonewire is a certified partner with best-in-class product support team. When you purchase your system, you can optionally purchase a support plan to make sure you keep your new business phone system running smoothly with all the latest features and software upgrades.
Do you offer financing options?
Yes, we do offer financing through our select lenders. Our attractive financing options make Panasonic easy to implement within consideration of your available budget. Our proposal/quote will typically include one financing suggestion, but please do not hesitate to express your interest in other financing options so we can explore which program would be the best for you.