Take Advantage of an Open Ecosystem

Work better, together. As an integral part of the ecosystem, we help businesses to leverage existing customer service infrastructure and capitalize on new technology.

Discover apps and integrations that work with your business communications to drive productivity and experience. Stick with the tools you use every day, improve workflow, and increase profitability.  Know which contacts are calling and provide the best level of service custom-tuned for each unique client.

Enhance Teams and avoid costly Microsoft calling plans. Teams users can be associated with phone system extensions and make calls directly from the Teams App.

Enhance sales productivity by utilizing enterprise CRM capabilities to minimize distractions and convert leads into customers.

Build stronger relationships with better context for customer calls, enable call automation, and empower your sales team.

Integrate your business phone system with Zendesk to enhance helpdesk productivity and deliver superior customer experiences.

Effortlessly track customer interactions, improve call quality, and enable your team to concentrate on building connections.

Integrate your business phone system to bring calls into your ticketing system, enhancing customer troubleshooting context.

The Google add-on offers advanced call management features on the web, including calendar synchronization to help you never miss a call.

Synchronize users, groups, and other data by pulling user information from your local Microsoft Active Directory service.

Collaborate more effectively with Bullhorn or Applicant Tracking System by integrating with your business phone for more efficiency.

Experience heightened sales call efficiency and increased customer satisfaction by enabling Microsoft Dynamics CTI.

Efficiently manage customer information by integrating with NetSuite and eliminate the need to switch between applications.

Integrate your management software with your new phone system for advanced phone features within ServiceNow.

Phones + Software = Amazing Customer Service

Do this and more.  Here are a few examples of how business software systems can work better together:

Reduce the work of associating inbound and outbound calls to your workflows by automatically logging your activity and notes.

Create new contacts, tickets, incidents, notes, and more while in the conversation to deliver better customer experience and follow-ups.

Incoming calls pop right onto your screen with a link to the caller’s CRM contact record providing easy access to the information you need.

Sync CRM contacts to your business phone system in near-real time.  Always see the caller’s name no matter what computer or extension you’re using.

By using the web browser extension, call a customer directly by simply clicking on their phone number removing the need to toggle between systems.

Optional automations can be created to send friendly reminders to prospects or surveys to customers to deliver a total focus experience.