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Take Advantage of an Open Ecosystem

Work better, together. As an integral part of the ecosystem, we help businesses to leverage existing customer service infrastructure and capitalize on new technology.

Discover apps and integrations that work with your business communications to drive productivity and experience. Stick with the tools you use every day, improve workflow, and increase profitability.  Know which contacts are calling and provide the best level of service custom-tuned for each unique client.

Teams

Enhance Teams and avoid costly Microsoft calling plans. Teams users can be associated with phone system extensions and make calls directly from the Teams App.

Salesforce

Enhance sales productivity by utilizing enterprise CRM capabilities to minimize distractions and convert leads into customers.

HubSpot

Build stronger relationships with better context for customer calls, enable call automation, and empower your sales team.

Zendesk

Integrate your business phone system with Zendesk to enhance helpdesk productivity and deliver superior customer experiences.

Zoho CRM

Effortlessly track customer interactions, improve call quality, and enable your team to concentrate on building connections.

Zoho Desk

Integrate your business phone system to bring calls into your ticketing system, enhancing customer troubleshooting context.

Google

The Google add-on offers advanced call management features on the web, including calendar synchronization to help you never miss a call.

Active Directory

Synchronize users, groups, and other data by pulling user information from your local Microsoft Active Directory service.

Bullhorn

Collaborate more effectively with Bullhorn or Applicant Tracking System by integrating with your business phone for more efficiency.

Microsoft Dynamics

Experience heightened sales call efficiency and increased customer satisfaction by enabling Microsoft Dynamics CTI.

NetSuite

Efficiently manage customer information by integrating with NetSuite and eliminate the need to switch between applications.

ServiceNow

Integrate your management software with your new phone system for advanced phone features within ServiceNow.

Phones + Software = Amazing Customer Service

Do this and more.  Here are a few examples of how business software systems can work better together:

Call Logging

Reduce the work of associating inbound and outbound calls to your workflows by automatically logging your activity and notes.

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Manage Tasks

Create new contacts, tickets, incidents, notes, and more while in the conversation to deliver better customer experience and follow-ups.

Screen Pops

Incoming calls pop right onto your screen with a link to the caller’s CRM contact record providing easy access to the information you need.

Contact Syncronization

Sync CRM contacts to your business phone system in near-real time.  Always see the caller’s name no matter what computer or extension you’re using.

Single-click Dialing

By using the web browser extension, call a customer directly by simply clicking on their phone number removing the need to toggle between systems.

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Automations

Optional automations can be created to send friendly reminders to prospects or surveys to customers to deliver a total focus experience.

What Our Customers Are Saying

Don’t just take it from us, let our customers do the talking!

“I have had a great privilege to work with Phonewire and they have always able to meet my requests, such as creating a voice mail message for me since I am Deaf. I use this service for many years and find it very useful and effective to do my business in the past. I highly recommend this service (voice to text).”

Ken Brown III

CEO, Scan Mailboxes

“Phonewire, provides my solo law practice with an invaluable service. I am able to cut my costs dramatically for phone answering services and devote those funds to other more important tasks. It’s definitely worth the reasonable monthly cost.”

 

Fred Lutzen

Attorney, GEICO

“I’ve used Phonewire’s service for a few years and it’s still the coolest service I’ve seen. I get to see all of the text of my voicemails without the time wasted listening to them. I can answer the important ones first, then delegate the simple ones. Phonewire’s system has worked flawlessly over thousands of calls. I love it!”

John Greer

AeroMarine Products, Inc.

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