Whether you’re opening a new office and need phones or ready to update your existing phone system, we have done the research and tested over 30 small business phone systems to prepare the list of our Top 5 most recommended business telephone systems.

It seems everyone in this industry these days is selling only Cloud/VoIP phone systems.  They might seem attractive at first with low upfront costs, but in the long run they’ll end up costing you much more than the traditional server-installed-in-your-closet traditional phone system solution.  With 20 years of experience, we do things differently — we are your trusted partner for a business telephone system that is not a cloud-hosted VoIP service saving you money every month for every phone you have connected.  With Phonewire, you own your system and you can add users without any additional monthly cost.

Our criteria we used to choose our top 3 best business phone systems:

  1. Must be reliable. The manufacturer must have a strong history of reliability.
  2. Must be affordable for a small business to purchase and maintain.
  3. Supports at least 4 analog/digital telephone lines.
  4. Provides voicemail-to-email, automated attendant menus, and message/music on hold.
  5. Supports your choice of using traditional analog/digital telephone lines from your local Internet and Phone service provider or a modern SIP Trunking phone service to gain additional features and cost savings.
  6. Would like to support call queuing (“Please hold for the next available agent…”).
  7. Would like call reporting and analysis, real-time call monitoring/listening, and maybe call recording.
  8. Would like to offer some employees mobility or work-from-home options by making and receiving calls on a smartphone App.

If your business requires more phones or access to more telephone lines, please give us a call at 1 (877) 877-9473 to discuss larger systems we recommend and support.

#3. BEST WARRANTY! VTech Snom

Easy of Use: 3 out of 5
Sound Quality: 4 out of 5
Features: 3 out of 5
Call queuing/sequencing: Optional
App for Smartphone/4G Users: Yes
Call Reporting/Analysis: Optional
Monitoring & Call Recording: Optional
Installation type: Cat5/Ethernet, Wi-Fi, DECT

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Introduced in 2016, the ErisTerminal is a small compact communication solution when paired with the newest server from the S-Series product line. Designed to support the small business marketplace, a web-based system administration provides easy to understand processes to add new people and make phone system changes. The new platform offers users flexible access to their communications system and includes initial support for 2 analog phone lines that are easily grown up to 48 lines and up to 300 cordless and desk phones.

And it’s your choice to have your phone services hosted in the cloud or installed to traditional landline phone lines in your closet — whatever makes the best financial sense for your organization right now.

Each ErisTerminal phone includes built-in support for a DECT wireless earpiece headset and a DECT cordless handheld add-on, making this system great for installations where easy and inexpensive cordless mobility is important such as retail and daycare centers.  VTech includes a standard 3-year warranty with the option for up to 5 years of coverage.

#2. EASIEST INSTALL! Yealink Optima

Easy of Use: 4 out of 5
Sound Quality: 4 out of 5
Features: 4 out of 5
Call queuing/sequencing: Optional
App for Smartphone/4G Users: Yes
Call Reporting/Analysis: Optional
Monitoring & Call Recording: Optional
Installation type: Cat5/Ethernet, Wi-Fi, DECT

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Yealink is once again at its innovative best, with the release of the T4x Series IP Phones. These phones are designed specifically for users who expect integrated communication to come with excellent functionality, great value, and ultra-smart design.

For locations where a desk phone is required but no Ethernet cable is nearby, Yealink offers an option to use it’s reliable and secure DECT wireless extender, or use your existing Wi-Fi signal if you prefer, for quick and easy desk phone placement in places with no easy Ethernet cable access — an ideal solution for installations that simply cannot run new Cat5/Cat6 cabling everywhere.  Installation is fast and flexible!

With the ability to grow to huge potential capacities, the Yealink is a great all-around solution for small businesses, churches, retail, manufacturing, and schools that desire an affordable but highly expandable solution.  It offers the ability to connect multiple locations together for calling from store-to-store, for example.

#1. BEST RELIABILITY! Panasonic

Easy of Use: 5 out of 5
Sound Quality: 4 out of 5
Features: 4 out of 5
Call queuing/sequencing: Optional
App for Smartphone/4G Users: Yes
Call Reporting/Analysis: Optional
Monitoring & Call Recording: Optional
Installation type: Cat5/Ethernet, Digital

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Panasonic’s business telephones offer a complete solution for businesses large and small — from the small compact hybrid communication appliance solution and the newest enterprise servers from their product line. Designed specifically to support the small business marketplace with simple web-based system administration, the new platform offers users flexible access to their communications system and includes initial support for 2 analog phone lines and 2 phones; that easily grows to support up to 2,000 cordless and desk phones as your business grows.

Because of its exceptional DECT cordless handheld telephone capabilities, this system is also ideal for installations where mobility is essential such as retail, manufacturing, and warehouses.

 

Panasonic is an ideal solution for small businesses that desire an easily expandable solution.  Easily connect multiple locations together for calling from store-to-store, corporate-to-retail, or country-to-country for example. Panasonic’s cordless telephone capabilities include your choice from a standard cordless model, a compact model with Bluetooth headset support, or a ruggedized dust, shock, and splash resistant IP54-complaint cordless model, And Panasonic includes a standard 1-year warranty with an option for up to 5 years of optional extended warranty coverage.

Exclusive to Phonewire, you have a choice — We can set your new phones to use our VoIP service hosted “in the cloud” through your Internet, or we can set them to use your traditional landline phone lines “in your closet” with our mini-server PBX — whatever makes the most sense for your organization.

Need Help Choosing?

Our Sales Engineers help you buy with confidence.

Buying an office phone system can be complicated, but your Phonewire Sales Engineer is here to help using a wealth of experience and expertise.  Our goal is to provide you with helpful advice and service without any consulting charge.  No project is too big or too small, just give us a call today and let's talk!

 

1 (877) 877-9473