We Built this Industry
Digium is the sponsor and maintainer of the Asterisk open source project, with its open source code developer community that uses and continually enhances Asterisk includes some of the brightest minds and innovators from 170 countries, with close to two million servers running strong. Asterisk is used as the foundation of the refined Switchvox solution.
No memorizing special “star-codes” or awkward processes to perform simple tasks! Our Digium phones and our Digium service are integrated as one so using it feels like a real phone system. And because its our phones and our phone service, technical support issues lead to fast resolution — without any of our competitor’s typical frustration and finger-pointing.
All Features Are Included
With all features included for every user at one price, you can save more than 60% on your initial investment and 80% on your total costs. No more nickle-and-dime nonsense. Switchvox is able to provide a unified communications system for one location or many locations with its seamlessly integrated capabilities for the best value and simple management.
With Switchvox, phone manufacturer and cloud service provider are the same name — built specifically to work together as one trusted and supported solution.
Make vital information available to employees and deliver a world-class customer experience by integrating your business software in new ways.
Cloud or On-Premises
Whether you want to own the server, or prefer an affordable and hassle-free cloud solution, or any combination for the best benefits of both technologies — we can deliver.
See who us in the office, and know who is on a call or away from their desk. Call rules update automatically based on an employee’s presence.
Receive, transfer and record calls from any phone and any location or use the Switchvox Mobile Softphone App so important calls always reach the right person.
Reporting and Call Logging
See details about all calls in your system and where they go. Custom, statistical reports can be scheduled and emailed to you automatically.
Drag-and-drop calls, chat, update your CRM notes, and set up conference calls, all with the unique capabilities of the Switchboard web-interface.
Communicate by text from your PC, smartphone, or tablet to get instant answers from colleagues without ever asking your callers to hold.
Fax from your Desk
For incoming faxes, Switchvox converts it to a PDF then e-mails it to the desired Switchvox user. Outgoing faxes can be sent just as easily.
Not just for call centers, Switchvox and Digium phones bring powerful call queuing functionality to even the smallest business that needs to efficiently handle inbound calls.
Recording & Monitoring
Great for training and auditing calls, managers can easily monitor, whisper, barge and record calls from the Switchboard or from your Digium phone.
Video Chat & Screen Sharing
Instant message, video chat, and screen sharing with your external contacts and customers easily — it is all built in, no extra charge.
Compare the Competition
Switchvox is in a league of its own. It’s reliability is solid. It’s value is hands-down the best, dollar-for-dollar. And let’s not ignore, Switchvox is designed, built, and managed from the same company that disrupted old monopolies and revolutionized the telecommunications industry as the first to open phone systems to the Internet age. Switchvox gets it right because they know their stuff. They lead the industry because they created it.
There’s so much more to Switchvox
Get a free 30 days and free phones to find out if Switchvox is right for your business.
For a limited time, experience the full power of our award-winning Switchvox Cloud hosted phone system risk-free for 30 days!
You’ll get five Digium D60 phones (the mostly tightly-integrated IP phones in the industry today), five Switchvox Mobile app users, five Switchboard web dashboard users, unlimited call queues, call recording, and every other feature above.
We won’t disturb anything with the phones you have now. We just know we’re not like any other cloud hosted business phone system and seeing is believing, so we put our money where our mouth is! What have you got to lose?
What Our Customers Are Saying
Don’t just take it from us, let our customers do the talking!
“When a patient accidentally calls the Belleville office instead of the Mt. Vernon location, instead of asking them to hang up and dial another number (hoping we don’t lose that new client), we can now just transfer them to the other office without their ever knowing the difference.”Mary Barr
“Switchvox was built for a company just like ours who wants all the features and functionality of an Asterisk-driven system, but one that is preconfigured and packaged at a bundled price that is significantly more affordable than any of the big box brands.”Mark Ratliff
“As a manager, I never had any way with the old system to know who was calling who, nor was I able to track any trends like what days we seemed to get the most phone traffic and what kind of calls they were. Having these features help us make better staffing decisions and analyze our advertising effectiveness.”Mike Truran
Frequently Asked Questions
What's the warranty?
With a one-year limited warranty, you can focus on growing your business. If you decide to rent your phones from us, the warranty is extended during the entire rental period. Optionally, the warranty on purchased phones can be extended to five-years for a very small cost. Ask us to include the option in your proposal.
Can you install it for me?
Yes. We have a thousands of qualified installers available throughout the United States to install it all — headache free. Alternatively, some customers choose to install the system themselves with our “remote programming and initial configuration setup” option instead. It’s entirely your choice — whatever option fits you best.
Why choose a phone system with its own brand phones?
The Switchvox phone system supports any standard SIP phone including Cisco, Polycom, Yealink, softphones, and more. But the Digium phones are unique because they fully integrate with the Switchvox system and all its features. Click to read this blog entry that demonstrates just what make the Digium phones like no other in the industry!
Do you offer a demo or free trial?
Yes, we do offer a 30 day free trial of our Switchvox cloud service with five Digium phones shipped to your door to test! Complete this simple form and we’ll get you set up with your own demo server, configured however you like.
Does Switchvox offer fax capabilities?
Absolutely. First, you have the ability to receive all incoming faxes in your e-mail as a PDF. Second, you have the ability to send e-mails from your desktop PC with a few simple clicks. If you still need to use a physical fax machine, you can dedicate its extension to just sending faxes and let Switchvox manage all of the incoming faxes.
Do these phones work with headsets?
Yes. You can easily connect a wired or wireless headset to any of these phones. Ask us to include the number of headsets you need to your proposal and let us know if you’d prefer wireless or wired.
Can I page through the phones?
Yes. Paging is supported to allow you to announce your one-way voice message to any group or all phones. And, unique to Switchvox, you can also page across multiple sites/physical locations. Also, optionally, Switchvox allows you to create a two-way paging group that turns on all microphones and speakers for instant hands-free answer-back to your group announcement.
If I receive a call transferred to my cell, what can I do with it during the call?
When a call is transferred from Switchvox to your home phone or cell phone (instead of using the iOS or Android app, for some reason), you have “hidden” options that emulate features you would normally have when using a desk phone. Those include the ability to place the call on music-on-hold, transfer the call to any other user, send the caller to your voicemail (or someone else’s voicemail), or enable immediate call recording.
Does Switchvox offer Visual Voicemail?
Yes. Voicemail can be accessed through the screen of the Digium telephone, allowing you to scroll up and down through the list of all voicemail messages (and call recordings) showing the time, date, and Caller ID of each message allowing you to quickly choose which messages to play and which to delete or forward.
Can I use this system with provider X?
The Digium Switchvox system integrates with any telephone service provider that offers PSTN (or POTS) analog, PRI (digital) telephone lines, or SIP Trunking (VoIP), or you can choose to have us host the phone system in the cloud and use us as your phone service provider. Contact us if you have any questions.
What about regular maintenance and support?
Phonewire is a certified partner with best-in-class product support team. When you purchase your system, you can optionally purchase a support plan to make sure you keep your new business phone system running smoothly with all the latest features and software upgrades.
Do you offer financing options?
Yes, we do offer financing through our select lenders. Our attractive financing options make Switchvox easy to implement within consideration of your available budget. Our proposal/quote will typically include one financing suggestion, but please do not hesitate to express your interest in other financing options so we can explore which program would be the best for you.