For businesses of any size, including yours.

Whether you’re opening a new office and need phones or you’re planning to update your existing phone system, we have done the research and tested over 30 small business phone systems to prepare the list of our Top 5 most recommended business telephone systems.

Our criteria we believe the best small business phone systems must meet:

  1. Must be reliable. The manufacturer must have a proven history of reliability.
  2. Must be affordable for a small business to purchase and maintain.
  3. Must support up to 4 telephone lines or more (landlines or VoIP).
  4. Provides ability to transfer calls to a cell phone, a free smartphone app, or supports mobile and home office employees.
  5. Would like to have an automated attendant menu, voicemail functionality, intercom, and music on hold.

For businesses with larger offices, employees who work from home or on-the-road, or if you require a system to interconnect multiple address locations, just give us a call at 1 (877) 877-9473 to discuss what we recommend and install. 

#5. JUST THE BASICS!
AT&T Synapse Phone System
Works with: Landlines

Voicemail: Yes
Music on Hold: Optional
Headset option: No
Mobile softphone app: No
Touchscreen models: No
Wi-Fi install option: No
Call recording: No
Warranty: 2 years
Cost: $

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Manufactured by VTech, the AT&T Synapse works the way you do — no headaches, hassles or hidden costs. Large backlit displays, web-based system administration, familiar call handling and features, scheduled-based auto attendant, built-in voicemail, dial-by-name (first or last) functionality, and inbound call routing rules, the Synapse has the most features in its class.

Although this system is showing its age, Visual Voicemail is built-in on the larger display Synapse phone (pictured above), allowing you to navigate and manage voicemails as you scroll through your e-mail on your smartphone. Reliability and build quality are absolutely exceptional. It also offers the ability to connect multiple locations together for calling from store-to-store, for example. The included warranty is 2 years with an option to extend to 5 years.  You cannot go wrong with this versatile AT&T solution!

#4. BEST WARRANTY! VTech Snom Eristerminal
Works with: Landlines or VoIP/Cloud

Voicemail: Yes
Music/Message on Hold: Yes
Headset option: Yes
Mobile softphone app: Yes (Android & Apple iOS)
Touchscreen models: No
Wi-Fi install option: Maybe
Call recording: Optional
Warranty: 3 years
Cost: $

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Updated in 2019 with German-engineered sound design, the new VTech Snom series is designed to provide the small business market with the best sound quality and make it easier to add new people and integrate employees who use their mobile phone more than their desk phone. The new platform can start with just 2 lines and 2 phones, then easily grow up to 100 lines and up to 300 cordless, desk phones, and smartphone mobile users. And it’s your choice to have your phone services hosted in the cloud or installed to traditional landline phone lines in your closet — whatever makes the best financial sense for your organization right now.

With this system, you also have the ability for employees with smartphones to download an app to have an extension on the phone system for intercom and call transfer, even if they never set foot in the office!  They can call clients back through the app with the office Caller ID instead of the ID of their personal cell phone.  And with the call recording option, you can monitor and review conversations at any time.  Some phone models include built-in support to use a Bluetooth wireless earpiece headset or your favorite stereo noise-canceling headphones.  VTech includes a standard 3-year warranty with the option for up to 5 years of coverage.

#3. EASIEST INSTALL! Yealink Optima
Works with: Landlines or VoIP/Cloud

Voicemail: Yes
Music on Hold: Yes
Headset option: Yes
Mobile softphone app: Yes (Android & Apple iOS)
Touchscreen models: Yes, 6
Wi-Fi install option: Yes
Call recording: Optional
Warranty: 1 year
Cost: $

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Yealink is once again at its innovative best, with the release of the T5-Series IP Phones. These phones are designed specifically for users who expect integrated communication to come with excellent functionality, great value, and ultra-smart design.

With the ability to grow to huge potential capacities, the Yealink is a great all-around solution for small businesses, churches, retail, manufacturing, and schools that desire an affordable but highly expandable solution.  It offers the ability to connect multiple locations together for calling from store-to-store, for example.

For locations where a desk phone is required but no Ethernet cable is nearby, Yealink offers an option to use it’s reliable and secure DECT wireless extender or with an optional adapter you can use your existing Wi-Fi signal if you prefer for quick and easy desk phone placement in places where no Ethernet cable is easily accessible — an ideal solution for installations that simply cannot run new Cat6 cabling everywhere.

#2. MOST RELIABLE! Panasonic
Works with: Landlines or VoIP/Cloud

Voicemail: Yes
Music on Hold: Yes
Headset option: Yes
Mobile softphone app: Yes (Android & Apple iOS)
Touchscreen models: Yes, 1
Wi-Fi install option: No
Call recording: Optional
Warranty: 1 year
Cost: $$

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Panasonic’s business telephones offer a complete solution for businesses large and small — from the small compact hybrid communication appliance solution and the newest enterprise servers from their product line. Designed specifically to support the small business with simple web-based system administration, the new platform offers users flexible access to their communications system and includes initial support for 2 analog phone lines and 2 phones; that easily grows to support up to 2,000 cordless, desk phones, and smartphone mobile users as your business grows.

And it’s your choice to have your phone services hosted in the cloud or installed to traditional landline phone lines in your closet — whatever makes the best financial sense for your organization right now. Because of its exceptional DECT cordless handheld telephone capabilities, this system is also ideal for installations where mobility is essential such as retail, manufacturing, and warehouses.

With the ability to grow without the need for replacement hardware, Panasonic is an ideal solution for small businesses that desire an easily expandable solution.  Easily connect multiple locations together for calling from store-to-store, corporate-to-retail, or country-to-country for example. Panasonic’s cordless telephone capabilities include your choice from a standard cordless model, a compact model with Bluetooth headset support, or a ruggedized dust, shock, and splash resistant IP54-complaint cordless model, And Panasonic includes a standard 1-year warranty with an option for up to 7 years of optional extended warranty coverage.

#1. BEST OVERALL! Switchvox
Works with: Landlines or VoIP/Cloud

Voicemail: Yes
Music on Hold: Yes
Headset option: Yes
Mobile softphone app: Yes (Android & Apple iOS)
Touchscreen models: Yes, 1
Wi-Fi install option: No
Call recording: Yes
Warranty: 1 year
Cost: $$

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From the same manufacturer who created this modern revolution of telephone systems two decades ago, Switchvox is the most capable and most affordable phone system for small and medium-sized businesses.  You have the option to add a new Switchvox server in your closet and use landline phone service, or have your phones connect with our cloud server by VoIP using your Internet connection.

When making an investment in a new phone system, the Switchvox system makes the most economical sense.  Regardless of how your business changes and grows, your initial investment is always protected.  For a small business, start out simply with five phones and a phone system installed in your closet connected to traditional phone lines.  As you add new locations, peer that new phone system to the original system to allow call transferring, intercom, paging, and line sharing between sites.  Or create your new phone system hosted in our cloud and your desk phones can be placed anywhere in the world — imagine, office employees, telecommuters, and home office employees all interconnected on one phone system as simple as unboxing your new phone and plugging it in!

The Switchvox system has too many features to list and with its IVR/XML scripting, you can easily connect your database and create steps to take your caller almost any direction you can dream.  For example, a school might offer parents a custom absentee line to quickly report student absences or a company may route new callers to sales people but existing clients are routed directly to a customer success team automatically based only on the Caller ID.  And its built-in mobility allows calls to be made and received on your smartphone exactly like you were sitting in front of your desk phone — even hand off an active call from one phone to the other without placing the caller on hold!  With Switchvox, the possibilities are endless, the investment is long term, and the price is surprisingly affordable.

Exclusive to Phonewire, you have a choice — We can set your new phones to our VoIP server solution hosted “in the cloud” over your Internet connection, or you can use our mini-server and your traditional landline phone lines “in your closet” (see how it works) — whatever makes the most sense today!

 

“Many of our customers come from our competitors — Turns out focusing on low price alone, wasn’t the bargain they thought.

We want you to be a customer for life and we do that with great service that’s a great value.  But we aren’t for everyone… some people don’t care about service or the results, they only care about price.  Our reputation for high-quality solutions for over 20 years proves our commitment to customers first, not shareholders.”

 

Need Help Choosing?

Our Sales Engineers help you buy with confidence.

Buying an office phone system can be complicated, but your Phonewire Sales Engineer is here to help using a wealth of experience and expertise.  Our goal is to provide you with helpful advice and service without any consulting charge.  No project is too big or too small, just give us a call today and let's talk!

 

1 (877) 877-9473