From our own research and actual testing, we’ve found the better phone system for your small business.

Whether you’re opening a new office and need phones or planning to update your existing phone system, we have done the research and tested over 30 small business phones and systems to prepare a list of our top 5 most recommended business telephone systems.

Our criteria we believe the best small business phone systems must meet:

  1. Must be affordable to purchase and maintain.
  2. The manufacturer must have strong reliability and warranty.
  3. Must be easy to use, place calls on hold, and transfer to cell phones.
  4. Must have the ability to expand as business needs change.
  5. And, has the essentials: intercom, automated attendant call tree menus, voicemail to email, call forward, work from home options, and music on hold.

If your business has employees who work from home or on-the-road, or if you require a system to interconnect multiple address locations, please complete a quote request on our website or simply give us a call at 1 (877) 877-9473 and allow us to build a custom quote proposal — including local installation, if you want.  

 

 
 

5. Grandstream

Just the Basics. (Keep it Simple)

Designed for Landline & Cloud-hosted
Bluetooth Headset support: No
Mobile softphone app: Yes
Touchscreen models: Yes, some.
Wi-Fi install option: No
Call recording: No
Warranty: 1 years
Cost: $

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Grandstream works the way you do — no headaches, hassles or hidden costs. Large backlit displays, web-based system administration, familiar call handling and features, scheduled-based auto attendant, built-in voicemail, dial-by-name (first or last) functionality, and inbound call routing rules, the Grandstream has the most features in its class.

Reliability and build quality are absolutely exceptional. It also offers the ability to connect multiple locations together for calling from store-to-store, for example. The included warranty is 1 year with an option to extend longer.  You cannot go wrong with this versatile and affordable desk phone manufacturer.

 

4. Poly

Solid and reliable reputation.

Designed for Landline or VoIP
Bluetooth Headset support: Optional
Touchscreen models: Yes, 3 models
Wi-Fi install: No
Call recording: Optional
Warranty: 1 year
Cost: $$

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With Poly, it’s your choice to have your phone services hosted in the cloud or installed to traditional landline phone lines in your closet — whatever makes the best financial sense for your organization right now. With the ability to grow without the need for replacement hardware, Poly is an ideal solution for small businesses that desire an easily expandable solution.  Easily connect multiple locations together for calling from store-to-store, corporate-to-retail, or country-to-country for example.

Communicate More Clearly

For small businesses, schools & offices, we’ve got the expertise.

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Find out what makes us different.

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I’m pretty sure I know the solution I want and now I want to get the best price possible.

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I Have Questions

I’m looking to buy a new system soon and have some questions for our business.

My System is Broken

I have a system now, but it’s not working.  I just need something that actually works.

3. Sangoma Switchvox

Customization Friendly

Designed for Landline or VoIP
Bluetooth Headset support: Optional
Touchscreen models: Yes, 1 model
Wi-Fi install: No
Call recording: Yes
Warranty: 1 year
Cost: $$

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When making an investment in a new phone system that needs to integrate with other systems, the Switchvox system makes the most sense.  Regardless of how your business changes and grows, your initial investment is always protected.  Using standard IVR/XML scripting, you can easily connect your database and create steps to take your caller almost any direction you can dream without having to know anything about phones or phone system software!  For example, a school might offer parents a custom absentee line to quickly report student absences or a company may route new callers to sales people but existing clients are routed directly to a customer success team automatically based only on the Caller ID.  

And its built-in mobility features allow calls to be made and received on your smartphone exactly as if you were sitting in front of your desk phone — even hand off an active call from one phone to the other without placing the caller on hold!  With Switchvox, the possibilities are endless and the price is surprisingly affordable.

2. Yealink Optima

Winner: Best Value!

Designed for Landline or VoIP
Bluetooth Headset support: Yes
Touchscreen models: Yes, 6 models
Wi-Fi install option: Yes
Call recording: Optional
Warranty: 1 year
Cost: $

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Yealink is once again at its innovative best, with the release of the T5-Series IP Phones. These phones are designed specifically for users who expect integrated communication to come with excellent functionality, great value, and ultra-smart design.  And its Acoustic Shield feature eliminates background noise in open offices.

With the ability to grow to huge capacities, the Yealink is a great all-around solution for small businesses, churches, retail, manufacturing, and small or large schools that desire an affordable but highly expandable solution.  It offers the ability to connect multiple locations together for calling from store-to-store, for example.

For locations where a desk phone is required but no Ethernet cable is nearby, Yealink offers an option to use it’s reliable and secure DECT wireless extender or you can use your Wi-Fi if you prefer for quick and easy desk phone placement in places where no Ethernet cable is easily accessible — an ideal solution for installations that simply cannot run new Cat6 cabling everywhere.

1. VTech Snom

Winner: Best Warranty! (3 Years!)

Designed for Landline or VoIP
Bluetooth Headset support: Optional
Touchscreen models: No
Wi-Fi install: Optional
Call recording: Optional
Warranty: 3 years
Cost: $

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With German-engineered sound design, the new Snom series is designed to provide the small business market with the best sound quality and make it easier to add new people and integrate employees who use their mobile phone more than their desk phone. The new platform can start with just 2 lines and 2 phones, then easily grow up to 100 lines and up to 300 cordless, desk phones, and smartphone mobile users. And it’s your choice to have your phone services hosted in the cloud or installed to traditional landline phone lines in your closet — whatever makes the best financial sense for your organization right now.

With this system, you also have the ability for employees with smartphones to download an app to have an extension on the phone system for intercom and call transfer, even if they never set foot in the office!  You can call clients back through the mobile app with the office Caller ID instead of the ID of their personal cell phone.  And with the call recording option, you can monitor and review conversations at any time.  Some phone models include built-in support to use a Bluetooth wireless earpiece headset or your favorite stereo noise-canceling headphones.  Snom includes a standard 3-year warranty with the option for up to 5 years.

Have Questions?

Our Experts are free to discuss and help you decide.

Buying an office phone system can be complicated, but your personal Phonewire expert is ready to help, using their in-the-field experience and expertise.  Our goal is to provide you with helpful advice and products we know you'll love.  No project is too big or too small -- we're ready to help!

 

Call 1(877)877-9473, schedule demo, or get a quote.