Text is best
Your customers would rather text than talk about routine things. Until now, businesses were excluded from the text conversation. Now you can immediately respond to questions, solve problems, and even thank them for their loyalty.
Save your thumbs
Texts can be received through virtually any Internet-connected device from anywhere. And multiple users can be notified simultaneously of new texts received. Now, we can help your business be part of the conversation.
TextBox unlocks the hidden value and potential of your existing telephone number by enabling the text channel and allowing your business to join the text conversation.
Is your number ready to join the text conversation?
Although most traditional telephone numbers and toll-free numbers can be activated, some numbers carried by Comcast, some VoIP providers, and of course mobile numbers cannot. If your number is eligible and verified, activating it is a simple process that can be completed in a matter of minutes.
Plans and Pricing
Your customers are too busy to risk being put on hold or being answered by a confusing automated voicemail menu. They want to talk to you! When you are attentive to their needs and make yourself available on their preferred platform, you’ve built a relationship… and long-term customer.
• Free trial available — we won’t ask for a credit card or start auto-billing.
• No activation or hidden setup charges.
• No term commitments. Month-to-month service with no contract required.
- Single user: (Access by Web, Desktop App, Tablet, or Smartphone)
- Send/receive up to 500 texts per month
- Unlimited message storage
- Unlimited contacts
- Cloud sync
- Auto signature
- Free Mac/Windows PC desktop software
- Free Android/iOS smartphone and tablet app
- For Personal use only: (Not available for directory-listed business phone numbers.)
Small BusinessMost Popular!
- Up to 10 simultaneous users: (Access by Web, Desktop App, Tablet, and Smartphone)
- Send/receive up to 2,500 texts per month
- All features of Personal plan, plus:
- Group texting
- Message templates
- Scheduled texting
- Contact import
- Timed Auto-Reply
- Inbound MMS (Picture) Messaging
- Designed specifically for business use: (Text-enable your primary, published business phone number!)
- Unlimited simultaneous users: (Access by Web, Desktop App, Tablet, and Smartphone)
- Send/receive up to 10,000 texts per month
- All features of Small Business plan, plus:
- Outbound MMS (Picture) Messaging
- Keyword Auto-Reply
- Outbound Text-Merge
- Upload/Download Contacts
- Download Conversations
- API Developer Access
All plans include opt-out compliance using keywords ‘Stop’ ‘Quit’ or ‘End’.
In order to activate your TextBox service we must be able to verify your ownership of the number. We’ll just give you a call at the number you are activating to confirm you are connected to it. Or, you can send us a copy of your phone bill. Just the front page will work fine if it shows the phone number you are activating. Texting service may not be used for unsolicited messaging or spamming purposes.
We do offer up to 20% discount when you text-enable additional numbers, and up to 5% discount for quarterly pre-payment or up to 10% discount for annual pre-payment. Discounts depend on plan selected. Call us for details.
Need a special application for Call Centers or other custom application requirement? Just ask.
What Our Customers Are Saying
Don’t just take it from us, let our customers do the talking!
“I have had a great privilege to work with Phonewire and they have always able to meet my requests, such as creating a voice mail message for me since I am Deaf. I use this service for many years and find it very useful and effective to do my business in the past. I highly recommend this service (voice to text).”Ken Brown III
“Phonewire, provides my solo law practice with an invaluable service. I am able to cut my costs dramatically for phone answering services and devote those funds to other more important tasks. It’s definitely worth the reasonable monthly cost.”
“I’ve used Phonewire’s service for a few years and it’s still the coolest service I’ve seen. I get to see all of the text of my voicemails without the time wasted listening to them. I can answer the important ones first, then delegate the simple ones. Phonewire’s system has worked flawlessly over thousands of calls. I love it!”John Greer
Frequently Asked Questions
Why would people need to text my business?
Because they Want to! Everybody texts these days. To many, texting someone is often much more efficient than calling. Texting a business is just a natural progression.
Is my phone number compatible?
First, enter your phone number in the search tool above. Usually, any landline number is compatible. If the results above display that your number is NOT compatible, there may still be a way we can text-enable that line. Give us a call at 1(877)877-9473 to discuss, its usually not a big deal its simply that our search tool isn’t 100% accurate.
Am I going to have to go through a bunch of hassles and changes with my phone company or my phone system?
Absolutely NOT! Although the number is the same (think of it as an address) the text and voice networks are 100% separate. Your voice services and equipment operate as they always have. Your voice providers don’t even know (or care) that your number is also part of the text network.
How will I send and receive texts?
The easiest way to send and receive your business text messages is from the comfort of a computer with a full size screen and keyboard using our TextBox apps or your favorite Internet browser. We also have apps for Android and Apple smartphones and tablets that can access your TextBox on the go.
Do my customers, contacts, friends, staff need to have any special app?
Nope! Our platform “registers” your business phone number to the same text messaging world that cell phones use, which means 99.9% of all mobile phones in the U.S. and Canada can communicate with your TextBox service.
Can multiple people share the same text number?
Yes. Except for our Personal plan, our service allows for multiple people be all be “logged in” to the same text messaging number. Think of it in the same way as how multiple office phones ring when someone calls your business phone number — With TextBox, multiple people in (or out of) the office will receive a pop-up alert on their computer and can respond when someone texts your business phone number. And as texts come in and go out, each logged in device is synchronized with the conversation.
Will texts come in if we are on the phone?
Absolutely! There is no connection or relationship between your voice and text services. They are completely independent of each other.
How will I know when new texts have been received?
POP! Texts to your landline number automatically pop up on every computer screen, browser, tablet, and/or smartphone that you’ve installed our software or app.
Can each employee have their own text number?
Absolutely. In fact, some offices assign a “direct” phone number to each of their employees to ring only their desk phone. Ideally, you would want to text-enable each of those “direct” phone numbers so employees could advise customers to “call or text” that direct number.
Will I need some special equipment?
Absolutely none! If you have an Internet connected computer, tablet, or smartphone, you have everything you need to start sending and receiving texts from your business phone number in minutes.
Can I upgrade after signing up?
Yes, you can upgrade at any time after signing up. We do recommend customers to select the package that is closest to their expected needs. If you have any concerns of what package is the best fit for your needs, please call us to discuss.