Insights and Innovations:
The PhoneWire Blog

Office moves are often difficult, but necessary. In order to help minimize the chaos and disruption to business flow associated with a change in ...

So, you’re in the market for a new business phone system – great! You’re in the right place! Whether you’re the business owner or ...

As more and more legacy phone systems are reaching their end of life, system administrators all over the country are researching their options and ...

It was in 2009 that Avaya acquired Nortel.  When Nortel went bankrupt, it left customers stranded and scared.  It has become increasingly difficult to ...

People often think “price” and “cost” are the same thing, but it’s important to recognize there is a significant difference between the two. Remember ...

Did you know the way you answer phone calls to your business could be driving away customers? According to Marketing Land, one study found ...

If It Ain’t Broke…  What Am I Missing? When your communications system lasts beyond its useful life, you risk paying a significant ‘opportunity cost’ ...

When it comes to new technology — especially something as complicated (and as critical) as a new phone system — there is a certain ...

Despite the fact that every business needs to communicate with its customers and studies have shown more people prefer speaking to a real person than using ...

For lawyers, especially for those billing in six-minute increments, time is money. Investing in a business communications solution that maximizes efficiency and productivity is ...

Setting up a Day/Night button on a Switchvox Digium receptionist phone may initially seem like an impossibly complicated task.  Searching through Google or even Digium’s ...

The recent announcement by Toshiba that it is shutting down its Telecommunications System Division took customers and dealers by surprise. But should it have ...

[et_pb_section fb_built=”1″ admin_label=”section” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_row admin_label=”row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Text” _builder_version=”4.25.1″ text_letter_spacing=”0″ text_line_height=”1.7″ header_font_size=”30″ header_letter_spacing=”0″ header_line_height=”1″ background_size=”initial” ...

With so many small business VoIP phones available on the market, some manufacturers can often end up overshadowed and underutilized simply as a result of who’s ...

[et_pb_section fb_built=”1″ admin_label=”section” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_row admin_label=”row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Text” _builder_version=”4.25.1″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” hover_enabled=”0″ use_border_color=”off” border_color=”#ffffff” ...

Did you know the Internet is essentially the telephone network backwards and inside out?  Ever wonder how the Internet was designed? When we talk ...

Converting your small business phone system from a traditional system to one that’s hosted over the Internet can be a scary proposition when you ...

The AT&T Avaya Partner phone system is a personal favorite of ours.  We still have access to refurbished Partner phones and processor modules, so ...