What’s the difference between a warranty and a maintenance agreement?
Defective parts, phones, handsets, and internal cards are covered for 12 months from date of delivery. Manufacturer warranties don’t cover the labor cost to inspect, repair, or replace any defective or broken equipment on site. If you want labor covered, you will need a maintenance agreement.
So, you’ve 2 choices for covering labor cost under warranty.
You can opt to fully insure yourself with a maintenance agreement. Schedule priority over customers without a maintenance agreement.
Simply pay for any labor services if / when they arise. Scheduled appointments on first-come, first-served (not ideal when everything is down.) Unless you instruct us otherwise, this is our default position with all new phone systems.
Phone systems are business critical.
Without them, everything grinds to a halt. A maintenance agreement ensures your business keeps going, no matter what happens. Phone system maintenance is the ultimate insurance for your number 1 business tool.
Now you can purchase your phone systems from Phonewire with 100% coverage against accidents and breakdowns. Our Premium Protection Plan phone maintenance ensures you have access to rapid and expert support – whenever you need it, 24 hours a day, 7 days a week.
The key benefits of Phonewire’s Premium Protection Plan:
Choice of Support Levels from business hours to 24/7 coverage.
Comprehensive coverage hours and superior response times.
Priority service – you jump ahead of other customers on our schedule.
Choice of maintenance contract periods.
Remote resolution of faults and support with Premium Online care.
10% off standard Moves, Adds, and Changes (MAC) pricing.
All faulty parts are replaced with quality parts from our own stock supply.
Phonewire offers you a highly skilled technical workforce. We’re there when you need us most and because we are certified on everything we sell, we have access to exclusive manufacturer resources that others just don’t have!
In the event of a phone system or part malfunctioning, many of our telephone systems we support offer remote diagnostic capabilities. This allows our technicians to immediately identify and fix the majority faults over the phone. Without the need for a technician on-site, we’ll have you back on track in a fraction of the conventional time!
Whichever phone system maintenance you feel is right for your business, you’ll have absolute peace of mind now and in the future.
Special Offer for 2011**
Get the first year maintenance free when you sign up for 2 years!
If you currently have a phone system maintenance contract in place, then grab the bill from your accounts department and send us a copy. We guarantee to reduce the cost by 50% for the next 2 years. Pay for 1, get 1 year FREE!
**Subject to terms and conditions, request a telephone system maintenance quote today!
“Being in the IT/IS field requires excellent communication. Matt’s business has given me the ability to have an edge over my competition plus be more efficient through the use of the answering staff. The first time a new lead is captured and retained vs. using voicemail it pays for itself many times over. When a problem or concern has come up he addresses it immediately! The PC Guru is known for great communication, quick reply and excellent service. We couldn’t possibly have achieved such status without Phonewire and Matt’s personal attention to his business.”
Jared Tarbox The PC Guru
“Being in the real estate business requires excellent communication. PhoneWire has given us the ability to communicate more efficiently with our clients and potential clients through the use of a live answering staff. It saves us approximately $1,000 per month vs. hiring one person to answer our calls.
“Spencer Realty Professionals is known for great communication, quick reply and excellent service. We couldn’t possibly have achieved such status without PhoneWire and Matt’s personal attention to his business. Thanks Matt!”
“Matt knows phones. Need to know something about the telephone world, ask Matt. I think he was born with a phone in his hand, if not his parents put one in the crib early on. He’s a smart guy, knows his stuff.”
“Our technology services firm only makes revenue when we’re out of the office at a customer’s site. Matt’s done a great job with PhoneWire, and the service allows us to respond quickly to customers rather than them getting lost in voicemail. If your voicemail box is constantly full or you get back to customers 3 days later, call Matt today!”