How our Call Center Answering Service Works
A telephone answering service doesn’t have to be complex. We simply step in to answer your phones when your office can’t. From customized greetings, to detailed note taking and efficient customizable message delivery options, we make the process simple. We’re a team of smart and personable receptionists providing companies of all types and sizes throughout the U.S. a richer, more customized telephone answering experience. We do everything a great receptionist would do, but we cost a lot less. Day or night, our virtual receptionists answer the call!
Step 1. The Phone Rings. We Answer.
When a customer dials your number, it is routed to our trained answering service agents. No automated “Press 1 for this, press 2 for that” nonsense, just a live person — every time!
We answer the call in your business’ name and “How can I help you?”.
Step 2. We Collect Information, Schedule an Appointment, or Take Message.
Our trained receptionists follow the instructions you provide.
We collect all pertinent information, provide answers to caller’s questions, and assist the caller with what they need.
Step 3. Then, We Deliver the Message or Transfer the Caller to You!
You can choose to have your messages delivered however you want.
If you need an on-call schedule or messages escalated until someone responds, we can do that too.
Optionally, we can transfer the caller to you at the office, mobile, home — anywhere you say!
Customize the Service for Your Business!
We can provide your business with a telephone answering service that delivers efficiencies and real cost savings that others simply do not offer — eliminating the concerns about hiring, training, holidays, sick days, or calls after hours. Below is just a partial list of industry-specific solutions that we implement everyday, but call us for more information about developing a custom solution specifically for you and your industry so your company is easily and always within reach.
- Virtual/Remote Receptionist
We can answer the main phone line for any size company and route the calls to the appropriate person or department. We can transfer callers to extensions in your office, to your sales staff out in the field, or to anyone in any location.
- Order Taking/Ad Response
Being fully web-enabled, our agents can take your orders 24 hours a day utilizing your own website or one of our customized applications.
- Appointment Taking
From a one physician office to multiple physicians in multiple locations, we can take your inbound appointment calls and enter them directly into your website or appointment software, or use one of our scheduling applications.
Because we’re fully web-enabled, our agents can take your customers’ reservations directly into your website or reservation software. We can process all types of reservations including restaurants and seminars.
- Employee Call Out Lines
Need to notify multiple people when an employee reports off? Your employees can call at any time, day or night, to report off work and we will process that call per your instructions such as holding the call and calling you at a predetermined time or relaying the call to multiple management personnel.
- Help Desk
By outsourcing your “Level 1″ technical support, the support issues that can be resolved with the simplest of instructions, you can reserve your in-house technical staff for addressing more complex issues. If the issue needs to be escalated to Level 2 support, our agents can enter all the information into a trouble ticket and dispatch the call to the appropriate staff.
- Dealer/Store Locator
We can provide store, dealer or franchise location information to your callers looking for the nearest locations. We can search by street address, city, or zip code and then give them directions to call or visit that location.
- Employment Hotline
Tired of the endless applicant screening process? With us, your job applicants can be prescreened for positions within your company. We will process each call per your instructions and forward the results to you.
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