Solutions

“If you want to build a ship, don’t drum up the men to gather wood, divide the work and give orders. Instead, teach them to yearn for the vast and endless sea.” -Antoine de Saint-Exupéry

Service is the motivating factor of our business! Providing top quality service is what has allowed Phonewire to remain as one of the oldest and most stable interconnects in the St. Louis County and Southwestern Illinois market. We offer a wide variety of services and look forward to providing you any communications service work that you may need:

Communications Equipment Sales & Service
One of the advantages of servicing communications systems for more than 30 years is that we have become well acquainted with a wide variety of systems. While we are happy to provide you a new system, we realize that for some customers their existing system is still a good fit. That is why Phonewire services most major brands of telecommunications equipment including Avaya, Lucent, AT&T, WIN, Panasonic, Samsung, Toshiba, Nortel and others. If you are not ready for a new system, but you are ready to employ a company that cares about service then now is the time to call Phonewire.

Consultation
Good, honest, non-biased opinion about a product or system. Evaluations about your present system or installation can be provided in writing, if requested.

Emergency
24 hour 7 days a week emergency service is a promise, not just talk. We encourage all non-customers to register with us to ensure that we can handle your system as we can not make this promise to just anybody!

Move, Add, Change (MAC)
The most common request for service is to move , add or change a telephone extension or related options.

Relocation
Should your company decide it’s time to relocate, Phonewire offers to transfer you entire system in the most efficient manner. We will also order your lines well in advance to ensure a smooth transition.

Conferencing Services
Collaboration between team members allows for better communication within the organization and throughout the supply chains. It is a way of coordinating different ideas from numerous people to generate a wide variety of knowledge. The recent improvement in technology has provided the world with high speed internet, wireless connection, and web-based collaboration tools like blogs, and wikis, and has as such created a “mass collaboration.” People from all over the world are efficiently able to communicate and share ideas through the internet, or even conferences, without any geographical barriers.

IT Project Assist
We can help your IT department with projects requiring specialized expertise, or just more help. We can provide outsourced IT services such as design, implementation, rollouts, maintenance and monitoring, hosting, and off-site backup. We also work with companies on legal compliance and security. Our Website also has a number of articles and recommendations on best practices and new technology. Our goal is to start providing value even before we meet.

Network Design, Implementation, and On-site Support
Planning your network, specifying equipment and software, writing and soliciting bids, evaluating technology to find the best fit for your needs, solving problems, installing and supporting hardware and software. Often we can save you money or get you much better results within the same budget.

We can help you establish and maintain procedures for backup, equipment maintenance, keeping your software current, and help plan for growth.
We also provide “second tier” support for companies that have computer support staff who need help with a special project or difficult problem.

On-site Help Desk
We can arrange to have someone onsite at your business on a regular schedule to help with day-to-day computer problems – a part time onsite help desk, tailored to meet your needs. You get an entry level, below market cost person, backed by highly trained senior staff when needed.

Outsourced Call Center Services
A telephone answering service doesn’t have to be complex.  We simply step in to answer your phones when your office can’t.  From customized greetings, to detailed note taking and efficient customizable message delivery options, we make the process simple.  We’re a team of smart and personable receptionists providing companies of all types and sizes throughout the U.S. a richer, more customized telephone answering experience. We do everything a great receptionist would do, but we cost a lot less.  Day or night, our virtual receptionists answer the call!