FirstVoice PBX™ is our hosted, managed, and scalable Voice over IP PBX virtual phone system solution for businesses that wish to enjoy the features and functionality of IP telephony without the costs for proprietary hardware, per-user licensing, IT personnel, and ongoing maintenance.

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FirstVoice PBX™ Cloud-Hosted IP VPS Virtual Server Solution Hosted in our network, managed or unmanaged, and fully scalable on-demand.

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Obviously, your telephony system is going to be the communication front for your entire organization.  You want to give your callers a great first impression.  If, for some reason, your local PBX isn’t performing to its full potential or available 100% of the time, you’ll lose the customer!  Avoid the significant financial investment, configuration complexity, unexpected maintenance costs, and high licensing expenses of modern VoIP PBX systems — it is much more economical to share the responsibility with an organization with years of proven telecommunication experience, vast knowledge, and valuable resources to your organization.

Our FirstVoice PBX™ VPS is a scalable, custom, and complete IP telephony server hosted service and maintenance solution built for small businesses that wish to gain the benefits of advanced call routing capabilities and features. Productivity tools for end-users embrace remote and diverse work styles and enable them to communicate fluidly.

Private, Fully Custom, Remotely Hosted PBX

Because our FirstVoice PBX™ VPS business phone service is fully hosted, provisioned, and routed through our high-bandwidth, gigabit connectivity with true Tier1 providers as well as redundant peered and local circuits to ensure consistent and reliable network communications. Connectivity is multi-homed and designed to handle for adverse situations — we keep your VPS-PBX phone server online, despite shifting peering agreements and relationships or peer outtages.  In addition to our VPS-PBX hosting, custom network and telephony integration design, actual installation, set-up and user training are all services within reach and available with each customer engagement.

From small systems with only a few lines and phone extensions to larger organizations with many lines and hundreds of extensions, our VPS-PBX virtual server provides a total service solution to meet your telephony needs today and will grow tomorrow with no upfront server hardware investment — just buy the phones, from us or from anywhere you choose!

Plans are provisioned according to three ratios, 1:4, 1:2, and 1:1.  This correlates into 25%, 50%, and 100% minimum CPU at all times, burstable up to 100% depending on the activity of other guests. Performance is nearly that of a regular dedicated host (1-2% overhead), with the added benefits of complete portal and high-availability network integration and management. Migration into a “dedicated” server is seamless, and in most cases, requires no change in IP and a period of downtime lasting only minutes.

“[Business] applications are sharing-intensive, and the cloud is all about sharing and replication. An application that does not leverage the power of the cloud is not going to wow anybody.”

-Google CEO, Eric Schmidt

What not just install a PBX system locally?

While any one of these potential issues can be addressed to procure a more reliable situation (extra server, several redundant Internet providers, multiple office locations, etc.), it will certainly cost a lot more money than you are probably willing to spend and still may not protect you from all other potential liabilities.  But with our FirstVoice PBX™ Hosted Virtual IP Phone System service from Phonewire, we share with you the advanced connectivity, hardware, and software resources we already have in place, custom designed and maintained for you at a much lower cost than could be achieved independently.

When you have complex and sophisticated equipment in-house, the need for employing costly technical personnel for maintenance purposes becomes unavoidable. Technology is changing at such a rapid pace that obsolescence can occur quickly, requiring upgrades and replacements.

Our FirstVoice PBX™ VPS presents an elegant solution to all these problems and brings several environmentally friendly dimensions as well. In addition, businesses can save considerable amount of time, effort and money by embracing hosted IP-PBX solutions which deploy virtual hardware and software resources. Saving money and the environment go hand-in-hand with our FirstVoice PBX™ Hosted IP-VPS solution.

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Enter the FirstVoice PBX™ Hosted IP-VPS solution!

What advantages are there to using the VPS-PBX virtual server solution?

• Several redundant Internet Providers (in  state-of-the-art datacenters)
• Guaranteed backup power (generators, redundant power supply)
• 4Mbps Data Pipe for plenty of bandwidth
• Fast and reliable replacement of failed parts, no cost to you
• Phone extensions can be located anywhere — worldwide!
• Available 99.95% minimum, plus 24-hour on-call emergency personnel
  

In the case that you do suffer an interruption in service (power, Internet, etc.) at your office location, the VPS-PBX system will still answer and handle all of your incoming calls! Depending on your VPS-PBX configuration, those calls could be forwarded to a cellular phone, an alternate landline, or dumped into the voicemail system. Once services are restored at the office, everything bounces back to normal and you can retrieve any voicemails left during the outage. How does that sound for reliable service?

By avoiding dedicated servers in-house, businesses save on capital investment. This is the primary reason why major corporate are moving to the software as a service (SAAS) model. Software as a service is becoming popular simply because of the resultant savings. The cost of initial outlay on infrastructure in the form of data centers, servers, and cooling equipment can be significant! Not to talk of ongoing maintenance, required staffing, expensive user-licenses, and often mandatory upgrades. Our hosted IP-PBX solution is designed to obviate capital expenditure.

Distribution of Network Operations

With network operations in three key geographic regions within the continental United States as our East Coast, Central, and West Coast network operation centers (NOC), each location serves the primary function of minimizing overall latency and intermediate hops as network traffic reach their destinations.

Customers who purchase our VPS-PBX virtual server hosting services plans are given the opportunity to request which NOC will best serve your networking situation, minimizing additional layers of network infrastructure and latency to end-points and their ITSPs to maximize quality and consistent content and media delivery.

Eco-friendly Saves Some Green

Hosted IP-PBX solutions have become popular because of their eco friendly nature. Traditional PBX telephone systems and PSTN networks require dedicated hardware. These old generation networks are inefficient and waste energy in the form of heat. One may think that the loss in energy is too insignificant to be taken seriously, but when we consider a typical business environment with fifty or hundreds of telephone sets, it all adds up to a considerable energy and financial loss!

Hosted IP-PBX solutions have the advantage because servers managing the network are specially designed to be energy efficient. IP-PBX data center environments are designed to minimize inefficiencies which may creep in due to idle capacity. State of the art monitoring devices manage and control server utilization, thereby cutting down on electrical consumption and excess heat generation by power sources and equipment. This saves energy and reduces carbon emission — so while saving the environment, you save some green.

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FEATURES SUMMARY

Completely Scalable Besides our VOIP optimized environment, the VPS-PBX virtual hosting solution is completely scalable so if you’re just starting out small you can begin with the basic resources, but as your activity and call volume grow, your VPS-PBX can be seamlessly upgraded — even up to a full 1:1 “dedicated” VPS-PBX! Auto-Attendant (IVR) The Auto-Attendant lets callers “Press 1 for Support” or “Press 2 for Sales.” The Auto-Attendant feature is easy to use and powerful. With simple clicks of the mouse you can manage call flow, build scheduled responses, forward calls off-site, and more. Custom Outgoing Caller ID(s) We let you customize the inbound Caller ID name/number for each department and it lets you change your outbound Caller ID on a per-extension basis, allowing you to block, reveal, or change the Caller ID of every extension in your office!  Ask us for more details. Direct Inward Dial (DID) Lines Have more employees than phone numbers? With one click of the mouse, you can assign an inbound DID phone number to any employee. Music on Hold (MOH) Playing music to your callers on hold is as simple as uploading MP3 files using the web-based administration panel. Use MOH creatively to highlight promotions to new customers, up sell current customers, or assuage angry customers calling your support team. Paging / Zone Paging Want to page everyone in the whole company or just a certain set of employees? Simply build a “group”, assign that group an extension number and begin paging them! Note: Cisco phones cannot receive pages. Intercom / Zone Intercom Many telephony products offer an intercom feature, but do you know of any that offer Zone Intercom? With our VPS-PBX you can dial a zone to setup an ad-hoc conference with everyone in that zone! Note: Cisco phones cannot receive pages. Voicemail Groups Want to send a voice message to multiple people? Use the Voicemail Group feature to easily build groups (such as your sales team). Then dial the number of your group, just as you would normally dial an extension, and leave a message. Seconds later, everyone in the group gets your new message! Fax Support VPS-PBX now supports faxing! Have a fax machine or fax server and want to send and receive faxes through VPS-PBX? No problem! Whether you have a dedicated analog line for your faxes or a PRI, simply connect your fax server or machine to VPS-PBX, and use the web-based Control Panel to assign a phone number to it in just a few clicks. Telecommuters Telecommuting is the way of the future — proven to increase employee satisfaction and effectiveness. You’ll be glad to know that our VPS-PBX was built with telecommuting in mind. With any IP phone (or softphone), your employees can keep their extension number as they travel outside the office or between offices. No configuration changes required. Cell Phone Integration Use mobile cell phones as employee extension numbers and work from anywhere!  No need to purchase new VoIP phone. Incoming Caller ID is sent as received and with the press of the # button, your caller is placed on hold with music and you can access all the functionality of the VPS-PBX including paging and call transfer! Simultaneous Ring Why have your caller wait while each and every phone you own is rung in sequence? With FirstVoice PBX™, you can have all of your phones ring at the same time so you’ll be talking to your caller within seconds instead of minutes!

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Back-up Power Sources In the case that you do suffer an interruption in service (power, Internet, etc.) at your office location, the VPS-PBX system will still answer and handle all of your incoming calls! Depending on your VPS-PBX configuration, those calls could be forwarded to a cellular phone, an alternate landline, or dumped into the voicemail system. Once services are restored at the office, everything bounces back to normal and you can retrieve any voicemails left during the outage. Voicemail-to-Email Receive your voicemails as an email with audio attachment! VPS-PBX comes pre-configured to send each employee an email whenever they get a voicemail. You can even have the audio attched to your email so that you can listen to the voicemail right from your Inbox. Unlimited Conference Rooms Each conference room comes with a variety of options: Personalized audio announcements give your queue a professional sound. “Hold Time” announcement frequency customization allows you to tailor your callers’ on-hold experiences. User/Agent priorities allow for more effective call routing. Hold time limits ensure that callers do not remain in your queue for extended periods. Caller limits keep queue call volumes within manageable levels. The ability to set the length of time after fielding a call before the same agent is called again improves agent productivity. Automatic Call Distribution Queues (A.C.D.) Automatic Call Distribution allows you to route incoming calls to your users/agents in many different ways to facilitate your unique business needs: Ring all – 1st to pickup gets the call. Ring one person at a time in order. Ring in order, with memory. Ring who was least recently called. Ring who has the fewest calls. Ring a random person. Unlimited Call Queues Each queue comes with a variety of options: Personalized audio announcements give your queue a professional sound. “Hold Time” announcement frequency customization allows you to tailor your callers’ on-hold experiences. User/Agent priorities allow for more effective call routing. Hold time limits ensure that callers do not remain in your queue for extended periods. Caller limits keep queue call volumes within manageable levels. The ability to set the length of time after fielding a call before the same agent is called again improves agent productivity. Schedules on Time or Day Want to play different messages to callers at different times of the day? Want an entirely different Call Menu on weekends, with different options for your callers to choose from? Use VPS-PBX’s intuitive Time Groups to create schedules that will make your phone system work for you – even when you’ve left for the day! Night Mode Have a small office that opens when your first employee arrives and closes when your last employee leaves? Night mode is a feature for companies that want to turn on their phone system in the morning with a one key press and put it to night mode at the end of the day with a one key press. Call Blasting (or voice message call list broadcast) Broadcast prerecorded phone messages to hundreds of numbers for neighborhood association announcements, school closings, tornado alerts, little league practices, fund raisers, municipal government reminders — just about any purpose you imagine!