Phonewire, Inc.

When your callers are placed on hold, what do they hear? Are you frustrating or confusing callers with silence? 94% of all marketing budgets are spent on inducing a customer to call, while only 6% is spent on handling the call once it is received. Unfortunately, integrating a music-on-hold solution to Non-KSU (or “KSU-less”) phone [...]

For those who don’t know, the Internet is becoming more collaborative than simply an e-mail address or static web site. Two of the hottest emerging web technologies are allowing web sites to be more dynamic by the inclusion of visitors in shaping the content and discussion. But many people don’t fully understand the differences between [...]