Here are some additional tips regarding Answering Service scripts;

Creating an answering service script begins with the “answer phrase” and the same principles continue through the entire process of creating a logical script. H ere are some important items to keep in mind when you are creating your script:

Avoid tongue twisters.
Make your greeting as easy to pronounce as possible. “Doctor Perkowicz Peoria Plastic Surgery Plaza” isn’t easy to say, even for the native English speaker. Make sure that your telephone representatives know how to pronounce every part of your answer phrase, and the rest of the words in your script. Keep phrases brief and avoid repeating consonant sounds that will sound awkward over the phone or might lead the operator to stutter.

Go global.
A “Good Morning/Evening” greeting can work for some businesses, but not for all of them. If your company is doing business across time zones, think about using a simple “Hello, XYZ Company” for your customer on the other end of the globe.

Humanize your greeting.
Have an impartial friend or a trusted customer listen to your greeting, especially if it’s a long introductory message of more than a sentence or two. Do you sound like a recording? If you give that impression to a caller, the person on the other end of the line might just hang up because she wants to talk with a live person, not a machine. Keep all parts of your script brief and give the operator relaying your message time to breathe and sound like a live person when you create your script.

Less is more.
There’s a temptation to try and pack all the information about your company into your Answering Service service Script, including providing an operator a copy of your frequently asked questions list (FAQ) so that he or she can quickly scan the file and answer 99.9 % of your callers’ questions. However, this skill takes practice and training on the part of the operator and patience on the part of the caller. Long pauses to look up information add expensive minutes to the call and are frustrating experiences for the operator and the caller alike. Extensive account training is available through most Answering Service services, if your budget permits. If this resource is not an option for you, limit the information available to the telephone representatives to a few facts about your product or service, and let them know that it’s okay to ask callers if someone from the right department can return their call and answer their questions in depth.

Test.
Call up your account weekly and test to make sure that the telephone representatives are following your instructions, are handling your scripts the way that you expect, and are able to easily access the information that they need to take your calls. After the honeymoon period with a new account, telephone representatives often grow lax and shorten your script, or improvise far beyond the call of duty. This can be detrimental to your business. Make sure that you follow up with your Answering Service service to make sure they are serving your needs.

Tweak, and tweak again.
Review your script from time to time, and see if it’s still leading to action. Ultimately, your script should lead to a sale, an appointment a request for more information or further contact from your office. Check your call logs and any statistics your sales representative provides you with on a monthly basis. If you notice a downward trend in your results, work with your sales rep to change your script.

We are having problems with customers” on hold”,

getting hungup when we go back to answer their call.

Also is it suppose to blink to tell us a call is on hold?

Thank you

As far as I can tell, if I use the 1080 together with a 1070, and have the 1070 at my desk and use that instead of the 1080 (even though I am the boss), and no one is using the 1080, then one will get a second call answered by the answering machine or auto attendant.

I am just going to consider the 1080 as the “secretary/switchboard” one. If I am correct, then the complaints on amazon will not be valid if used this way.

Comment?

REPLY: Yes, that is correct.

Yes, you can set up private mailboxes for 1070 phones in your system on a 1080 phone in your system and users of those 1070 phones can access their voicemail messages. Again, only one user/call at a time though. The SynJ system doesn’t have that limitation.

This seems like a dealbreaker to me, cause those times when I am the only one in the office, customers will just be “brushed off” with no answer, and no option to leave a massage so I could call them back.

Q#2: Clearification needed; CAN one, or can one NOT listen to voicemails from the 1070 that is recorded on the 1080?

(Your explenation seems to imply that it was not possible, at the same time you talk about a reference card one need to read to be able to do it.)