Phonewire » What Our Clients Say

Case Study: Dr. David Mitchell

M. J. Rygelski — Thu, 15 Apr 2010 20:24:09 +0000

“I am a solo family physician who has been trying to find fair credit processing rates since 2002. I tried my local banks, who kept selling my contract to other companies during mergers and raising my fees without explanation. My local bank wanted twice the going rate on percentage discounts and high monthly service fees simply to process cards. I tried large companies in Missouri, Colorado, and New York. Half the companies wanted excessive statement fees and rental equipment contracts that were four to five times the cost of purchasing my own credit card processing machine. Many contracts had fine print with rates and fees increasing every 6 months for no apparent reason.

“Since switching to Mr. Rygelski, who personally came out to reprogram my machine, I have cut my processing fees by 50%. I highly recommend Mr. Rygelski for credit card processing and machines, as he is the first fair person I have found for credit card processing rates and is easy to contact for customer service.”

-Dr. David Mitchell
The Country Doctor, Ltd.
Shiloh, Illinois

The Company
The Country Doctor, Ltd. is a small medical practice with a growing patient list. It’s primary focus is to keep operating costs as low as possible so as to spend more time with the patient addressing his or her individual needs in a pace that is relaxed and informative. Every patient sees the doctor personally, not a nurse or aide, and Dr. Mitchell knows every patient by name and personality.

The Challenge
Processing credit card payments had become increasingly more expensive throughout the years. Previously, Dr. Mitchell would spend hours searching the Internet for better processing rates or calling around to competitor banks for quotes only to be discouraged by increasingly complex fee schedules and general frustration. Knowing that many younger patients pay by credit card and rarely have cash, he needed to find a processor who he could trust would deliver what they promised.

The Solution
Phonewire partnered with AccountFirst, NABC to design a personalized credit card processing rate schedule for Dr. Mitchell specifically tuned to his credit transaction volume and average ticket sale. Doing so, Dr. Mitchell is now saving several thousands of dollars per year by securing a lower processing rate, adding Discover and American Express acceptance, and insisting on a faster ACH bank deposit of daily batch totals in 48 hours or less instead of the weeks often delayed deposit of funds by his previous processor. He now gets paid faster and with less fees and lower processing rates, allowing him to continue his practice profitably and attract new, younger patients.

Spencer Realty Professionals

M. J. Rygelski — Wed, 07 Apr 2010 15:53:37 +0000

“Matt has provided live answering services for my company since 2006. Being in the real estate business requires excellent communication. Matt’s firm has given us the ability to communicate more efficiently with our clients and potential clients through the use of a live answering staff. It saves us approximately $1,000 per month vs. hiring one person to answer our calls.

Because of their quick message delivery via email/text, our response time to our clients, tenants and potential clients is among the fastest in the local industry. Spencer Realty Professionals is known for great communication, quick reply and excellent service. We couldn’t possibly have achieved such status without Phonewire and Matt’s personal attention to his business. Thanks Matt!”

Sean Spencer
Spencer Reality Professionals

Service Category: 24/7 Live Answering Services
Year first hired: 2006
Top Qualities: Good Value, High Integrity, Creative

Barryhund Administrators, Inc.

M. J. Rygelski — Wed, 03 Mar 2010 02:19:10 +0000

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“I have worked with Matt and his firm for a number of years. His service and attention to detail are some of the best I have experienced. He is always open to ideas and is very willing to act on good ideas. It is a pleasure working with him and his company.”

Rex Klein
Barryhund Administrators Inc.

Service Category: 24/7 Live Answering Services

CANFONE.COM

M. J. Rygelski — Fri, 19 Feb 2010 21:02:06 +0000

“Matt provides exceptional customer service and has provided our company with a solution for phone answering and outsourced call center capabilities.”

Ben Blakley
CEO, CANFONE.COM
http://www.canfone.com

Service Category: 24/7 Live Answering Services
Top qualities: Great Results, Good Value, Creative

The Pros Entertainment Services, Inc.

M. J. Rygelski — Fri, 19 Feb 2010 21:00:22 +0000

“Phone services aren’t known for being personal or particularly responsive. I’m thrilled to say I have found Matt to be both. I have used this service for the better part of a decade now and in that time every time I’ve needed a question answered I’ve gotten a quick response and even sometimes after hour’s service. He’s a credit to the industry.”

Keith Tessler
Chief Operations Officer, The Pros Entertainment Services, Inc.
http://www.thepros.com/

Service Category: 24/7 Live Answering Services
Top qualities: Personable, Good Value, On Time

Urban Harvest Partnership

M. J. Rygelski — Fri, 19 Feb 2010 20:59:02 +0000

“Our technology services firm only makes revenue when we’re out of the office at a customer’s site. Matt’s done a great job with PhoneWire, and the service allows us to respond quickly to customers rather than them getting lost in voicemail. If your voicemail box is constantly full or you get back to customers 3 days later, call Matt today!”

John Cureton
Urban Harvest Partnership / UHP Wireless Networks
http://www.uhpwireless.com

Service Category: 24/7 Live Answering Services
Top qualities: Great Results, Personable, Good Value

AeroMarine Products, Inc.

M. J. Rygelski — Fri, 19 Feb 2010 20:57:31 +0000

“I have been extremely happy with the service I have received from Matt at Phonewire. The product is great and I have been pleased with the “Set and Forget” aspect of the service. I think I had a question once, called Matt, and he answered the question easily over the phone.”

John Greer
Owner at AeroMarine Products, Inc.
http://www.jgreer.com/

Service Category: 24/7 Live Answering Services
Top qualities: Great Results, Good Value, High Integrity

Oldham Hirst Design, PC

M. J. Rygelski — Fri, 19 Feb 2010 20:55:31 +0000

“Matt knows phones. Need to know something about the telephone world, ask Matt. I think he was born with a phone in his hand, if not his parents put one in the crib early on. He’s a smart guy, knows his stuff.”

Paul Hirst
Principal at Oldham Hirst Design, PC
http://www.ohdesignpc.com/

Vocational Consulting Group, LLC

M. J. Rygelski — Fri, 19 Feb 2010 20:51:41 +0000

“I have been a Phonewire customer for two years. This is a truly professional service that I highly recommend to those who need a quality answering service. The people at Phonewire provided reliable, timely, and professional service that only enhanced the image of my business.”

Michael L. Newman
Vocational Consulting Group, LLC
http://www.vcgroup1.com/